Hi there! I understand you're having trouble with the United Airlines app getting stuck on the movie preview ad. I'd be happy to help you get it working smoothly again.

To start, could you tell me if this happens with all movie previews or just a specific one? Also, have you already tried restarting the app or your device?

Meanwhile, here are some steps we can try to fix this:

1. Force Quit and Restart the App:
On your Mac, click on the Apple menu (top left corner), select "Force Quit," then choose the United Airlines app and click "Force Quit." After that, reopen the app and try playing the movie again.

2. Clear App Cache and Data:
Since you're on macOS, the app might store temporary data that could cause this glitch. Unfortunately, clearing cache specifically for apps on macOS can be tricky unless the app has built-in options. If possible, try logging out of the app and then back in to refresh your session.

3. Check for App Updates:
Make sure your United Airlines app is updated to the latest version. Updates often fix bugs related to streaming and ads.

4. Restart Your Mac:
Sometimes, a simple restart refreshes system processes and network connections that the app relies on.

5. Check Internet Connection:
Streaming content requires a stable internet connection. Are you connected to Wi-Fi or a wired network? If Wi-Fi, try toggling it off and on or switching to a different network if possible.

6. Try Using a Different Browser or Device:
If you're accessing United Airlines' entertainment via a browser on your Mac, try a different browser like Safari or Chrome, or even try accessing the content on another device to see if the issue persists.

If you've already tried these or the problem continues, please let me know so I can guide you through more advanced steps, like checking for software conflicts or reinstalling the app.

Are you satisfied with this solution so far?

wont show beyond the preview ad for a movie

Thanks for sharing that you’re stuck on the preview ad for a movie in the United Airlines app. It sounds like the app may be pausing or not moving past the ad, which some users have experienced with the forced preroll ads United runs before entertainment content.

Here’s a focused approach to get you past that point on your Mac (macOS 10.15.7):

1. Refresh the Playback:
- Try clicking the pause button on the video, wait a moment, then hit play again. Sometimes the app gets hung on streaming content but a quick pause-play can nudge it forward.

2. Check Internet Connection Stability:
- Streaming video ads and movies need a solid connection. On your Mac, toggle Wi-Fi off and back on, or switch to a different Wi-Fi network if available.

3. Force Quit and Restart the App or Browser:
- If you’re using the United Airlines app, force quit it (Apple menu > Force Quit > select app > Force Quit), then reopen it.
- If watching through a browser, close Safari or Chrome fully and restart it.

4. Clear Browser Cache (If Using a Browser):
- On Safari, go to Safari > Preferences > Privacy > Manage Website Data > Remove All. This can fix stuck ads caused by cached files.

5. Update the App or Browser:
- Confirm the United Airlines app or your browser is fully updated.

6. Try a Different Browser or Device (If Possible):
- Some users report that switching browsers (e.g., from Safari to Chrome) helps move past the ads.

If these don’t fix it, the ads can sometimes be personalized and might be causing a hiccup, as described in recent reports about United’s in-flight ads6. Unfortunately, the only workaround might be to close and reopen the content or try another movie selection.

If the issue remains persistent, I can help escalate this so our tech team looks at your specific session.

Let me know if these steps help or if you’d like me to guide you further! Are you satisfied with this solution so far?