[Reeder.] App on all 3 devices (iPhone, iPad and Mac) crashes and force closes

N
Nick
1 year ago In Reeder.
App on all 3 devices (iPhone, iPad and Mac) crashes and force closes

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hi there! I understand that you're experiencing crashes with the Reeder app on your iPhone, iPad, and Mac. Let's get to the bottom of this together.

Could you please provide a little more detail about the issue? Specifically, when does the app crash? Is it when you try to open it, or does it crash while you're using it? Additionally, have you recently updated the app or your devices' software?

Your feedback will help me guide you through some possible solutions!

N
Nick
1 year ago

The app crashes almost immediately upon opening it. Tried uninstalling and reinstalling it and restarting devices. All devices are up to date. App is up to date.

user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thank you for providing those details! Since you've already tried uninstalling the app, reinstalling it, and restarting your devices, let's look at a few additional steps to address the issue of the app crashing right upon opening.

1. Clear App Cache (if possible): Sometimes, residual data can cause issues. Unfortunately, iOS devices don’t allow direct cache clearance like Android, but deleting the app (which you've already done) is a part of that process.

2. Check Storage Space: Make sure your device has enough storage space available. Go to Settings > General > iPhone Storage (or iPad Storage) and check how much free space you have. If you’re low on space, freeing up some could help the app perform better.

3. Force Close Other Apps: Try force closing other apps running in the background. Double-tap the Home button (or swipe up from the bottom edge) and swipe away apps that you don’t need to run at the same time.

4. Check for App Permissions: Make sure the app has the necessary permissions. Go to Settings > Reeder and check if it's allowed access to what it needs (like notifications, etc.).

5. Date and Time Settings: Sometimes incorrect date and time settings can cause issues with app performance. Go to Settings > General > Date & Time and ensure "Set Automatically" is enabled.

6. Check for Service Outages: Occasionally, if Reeder is experiencing server issues, it could affect app functionality. You can check the Reeder community forums, or social media for any reports of outages.

If the problem persists after trying these steps, we can look into contacting higher-level support or checking in with Reeder's support team directly at [email protected].

Let me know how these steps work out for you! Are you satisfied with the solution I provided?

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