Hi there! I understand you're having trouble downloading the VA Video Connect app. I'd like to help you get this sorted out. To better assist you, could you please tell me:

- What device and web browser are you using to download the app? (You mentioned WebKit on Windows 10, but I want to confirm if this is a PC or a mobile device.)
- Are you trying to download the app from a specific store (like Microsoft Store, Google Play, or Apple App Store)?
- Do you see any error messages or specific problems when attempting the download?

Knowing these details will help me guide you through the most effective solution.

In the meantime, here are some general steps you can try for downloading VA Video Connect:

1. Check Device Compatibility
VA Video Connect is primarily available as a mobile app for Android and iOS. For Windows 10 PCs, it's typically accessed via a web browser for video visits rather than a dedicated app.

2. If Using Mobile Device
- On Android, you can download the app from Google Play by searching "VA Video Connect."
- On iOS, the app is available from the Apple App Store.

3. If Using Windows 10 PC
Normally, you don’t need to download an app. Instead, you join your appointment through a link sent in your VA appointment email, which opens in your browser.

4. Clear Cache and Restart
If you are on a mobile device and the download fails, try clearing your app store cache or restarting your device.

5. Check Internet Connection
Ensure your internet connection is stable, as interrupted downloads can cause failures.

If you’re on a Windows 10 PC and trying to download an app that isn't supported, I recommend joining your VA Video Connect appointments through the web browser using the appointment link instead. If there's a need for an app on Windows, that functionality might not be currently available.

Would you mind letting me know the details above? That way, I can provide more tailored help!