[Site Audit Pro] Unable to "Add Issues"

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Wayne Brady
3 months ago In Site Audit Pro
unable to "Add Issues"

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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3 months ago

Hi there! I see you're having trouble with the "Add Issues" feature in the Site Audit Pro app. To help you better, could you tell me a bit more about what exactly happens when you try to add an issue? For example:

- Do you get an error message, or does nothing happen at all?
- Are you trying to add text, photos, or both to the issue?
- Have you noticed if the app has permission to access necessary features like your photos or camera?
- Are you using the app on Windows via WebKit browser or another device?

Once I have these details, I can guide you through the best steps to fix this.

Meanwhile, one common cause when adding photos or related content fails is that the app might not have the permission to access your photos or camera. Since you’re on Windows and using WebKit, checking browser permissions for camera and file access might help.

Here’s a simple checklist you can try for now:
1. Make sure the browser has permission enabled to access local files or camera if adding photos is involved.
2. Try restarting the browser and logging back into the app.
3. Clear your browser cache and cookies; sometimes old data creates glitches.
4. Ensure the app or browser is updated to the latest version.

Let me know if you've already tried any of these or what you observe when trying to add an issue, and we’ll go from there!

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