[AirGuard] Can’t complete tracking report

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8 months ago In AirGuard
Can’t complete tracking report

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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8 months ago

Hi there! I see you're having trouble completing a tracking report with the AirGuard app on your iPhone. I'd be happy to help you sort that out. Could you tell me a bit more about what exactly happens when you try to generate the report? For example, does the app freeze, show an error message, or simply not respond?

In the meantime, here’s a straightforward checklist to start with:

1. Check app permissions: Make sure AirGuard has the necessary permissions to access Bluetooth and Location services. Go to your iPhone’s Settings > AirGuard, and confirm that Location is set to "Always" or "While Using the App," and Bluetooth access is enabled.

2. Verify if "Find My" app is installed and updated: Sometimes AirGuard’s features depend on the Find My app to detect trackers properly.

3. Restart your iPhone: This can clear temporary glitches that might be blocking report generation.

4. Update the AirGuard app: Verify that the app is updated to the latest version from the App Store.

If you’ve tried these already or if the issue is different, please let me know more details so I can tailor the solution further.

Are you able to provide any error messages or describe what happens right before the report fails?

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