[AirGuard] Restart the app

D
8 months ago In AirGuard
Restart the app

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi! I see you want to restart the AirGuard app on your iPhone running iOS 18.7. Just to confirm, is the app currently open and not responding, or are you experiencing some other issue with it? This will help me guide you better on restarting it.

D
8 months ago

Can’t complete tracking report

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Thank you for sharing that you're unable to complete a tracking report in the AirGuard app on your iPhone with iOS 18.7. To help you better, could you tell me a bit more about what happens when you try to complete the report? For example:

- Does the app give you an error message? If so, what does it say?
- Does it freeze or crash?
- Are you having trouble submitting data or the report doesn’t save?

Meanwhile, here are some general steps you can try to resolve issues with completing tracking reports:

1. Restart the App:
- On your iPhone, swipe up from the bottom and pause in the middle of the screen.
- Find the AirGuard app preview and swipe it up to close it.
- Reopen AirGuard and try the report again.

2. Check Permissions:
- Go to Settings > AirGuard, and ensure the app has access to Location, Bluetooth, and any required permissions. The app needs these for accurate tracking.

3. Update the App:
- Open the App Store, tap your profile icon, and check if there’s an update available for AirGuard. Installing updates can fix bugs that affect reporting.

4. Restart Your Phone:
- Sometimes a full reboot of your iPhone can clear temporary glitches that interfere with apps.

5. Check Internet Connection:
- Make sure you're connected to a stable Wi-Fi or cellular network, as submitting reports likely requires internet.

If you have already tried these steps, let me know, and we can try additional troubleshooting like checking app logs, reinstalling the app, or verifying if there are any known service issues currently happening.

How does that sound? Could you try these steps and tell me what you observe?

D
8 months ago

AirGuard app support contact

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Thanks for asking for the AirGuard app support contact information. Here are the ways you can reach out to the AirGuard support team:

- Phone: +49 173 6167670
- Email: [email protected]
- Address: Karolinenplatz 5, 64289 Darmstadt, Germany

Additionally, you can visit their contact page for more options: AirGuard Contact

If you want more detailed help or troubleshooting, they are quite responsive via their email or phone.

Would you like me to guide you on what information to provide when contacting them for the tracking report issue? Are you satisfied with this contact info?

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