Hi there! I understand you’re seeing a full blue screen with the word "payment" at the top when you open the DTE Energy app on your Android device. That certainly isn't the experience we want for you. Let’s try to get this sorted out together.

First, just to clarify: is this issue happening every time you open the app, or only when you try to access the payment section? Also, have you tried any steps so far like restarting your phone, updating, or reinstalling the app?

Meanwhile, here are some steps we can go through which often help with app display issues on Android 10:

1. Force Close and Reopen App
- Go to your device Settings > Apps > DTE Energy.
- Tap “Force Stop” to close the app completely.
- Then reopen the app and check if the blue screen still appears.

2. Clear Cache and Data
- In the same app settings page, tap “Storage.”
- Tap “Clear Cache” first.
- If that doesn’t work, tap “Clear Data” (this will require you to log back in).

3. Check for App Updates
- Open Google Play Store, search for DTE Energy app.
- If an update is available, please install it.

4. Reinstall the App
- Uninstall the DTE Energy app.
- Restart your device.
- Reinstall the app from Google Play Store.

5. Check Internet Connection
- A spotty Wi-Fi or cellular connection can cause app loading issues. Try switching between Wi-Fi and mobile data.

6. Confirm Android OS is Up to Date
- Sometimes apps need the latest OS patches. Go to Settings > System > System update.

If after these steps you still see just the blue screen with "payment," it’s possible there might be a temporary issue with the app or server on our end. In that case, I can escalate this to our digital support team for you or provide alternative ways to make your payment in the meantime.

Do any of these steps seem like something you haven't tried yet? Also, did you notice any error messages, or is it just stuck on the blue screen? Let me know so I can assist further!