Hi there! I understand you're experiencing a black screen after placing a bet on the 3 Fat Pigs game on the CrownCoins Casino app. That definitely interrupts the fun. Let’s get this sorted out together.

To start, just to clarify:
- Are you using the CrownCoins Casino app or playing through a web browser on your Android device with WebKit?
- Have you tried restarting the app or your device after this happens?
- Does this black screen issue happen only with the 3 Fat Pigs game or with other games as well?

Meanwhile, here are some initial steps we can try to fix this:

1. Restart the App: Close the CrownCoins app completely and then reopen it. Sometimes, temporary glitches clear up with a restart.

2. Clear Cache (if using app):
- Go to your Android Settings.
- Select Apps, find CrownCoins Casino.
- Tap on Storage & Cache > Clear Cache.
- Reopen the app and try again.

3. Check for Updates:
- Ensure your CrownCoins app is updated to the latest version available in the Play Store.
- Sometimes game bugs are fixed in updates.

4. Restart Your Device: A simple reboot can refresh system resources that might cause display issues.

5. Reinstall the App: If the problem persists, uninstall the app completely and reinstall it.

6. Try Different Network: If you’re on Wi-Fi, try switching to mobile data, or vice versa, to rule out network-related loading issues.

If you're playing through a browser rather than the app, some similar steps apply:

- Clear your browser cache.
- Try a different browser or update your current one.
- Restart your device.

If none of these basic steps help, there might be a deeper issue with the game loading on your device or possibly a server-side problem.

Please let me know which steps you've already tried and any additional info about your setup, and we can go deeper or escalate if needed.

Are you satisfied with this initial guidance?

I actually had my spouse clean and update software last yesterday. Had no problems with any other games and played all night and all day! This game seems to be the issue. It took my money everytime it blacked out screen which was over half the time. I'd like to ne reimbursed and make sure that site is looked at closer! TY

Thank you for sharing those important details—it's clear that the problem is isolated to the 3 Fat Pigs game, and you’ve been losing funds during these blackouts. I completely understand your concern about reimbursement and ensuring this gets addressed properly.

At CrownCoins Casino, we take these matters seriously. Here’s how we can proceed:

1. Reimbursement Request: I'll guide you to submit an official reimbursement claim for the losses caused by the black screen issue. Usually, you’ll need to provide:
- Your account username/email.
- The approximate date/time when these blackouts happened.
- The specific game affected (3 Fat Pigs).
- Screenshots if you have them (for your records and verification).

2. Report the Issue for Technical Review: Your report will be escalated to the technical team to investigate this specific game for the black screen bug. Since other games work fine, this seems to be a game-specific issue.

3. Next Steps:
- Please visit the Help or Support section on the CrownCoins Casino website or app. Look for “Contact Support” or “Submit a Ticket.”
- Mention this black screen issue with 3 Fat Pigs, and your desire for reimbursement due to funds lost during this.
- Our support specialists will confirm your details and start processing your claim while alerting the game developers.

While I can’t directly process reimbursements myself, I’ll stay on hand to guide you through the process if you encounter any questions or need help with submission.

If you prefer, I can help draft a message for you to send to support that clearly explains the issue and your reimbursement request.

Would you like me to do that for you? Also, have you already contacted customer support about this, or would this be your first time notifying them?

Let me know how you’d like to proceed!

Play new game with 3 fat pigs. I'd place bet, reel button & screen go black and kept $

Thanks for reaching out again about the 3 Fat Pigs game issue where the screen goes black after placing a bet and keeps your money. Since you mentioned this happens repeatedly while other games work fine, it definitely seems like a game-specific problem.

Based on general fixes for casino game loading problems, here are a few targeted steps you can try on your AndroidOS 10 device using WebKit that may help:

1. Clear Browser Cache and Cookies
Over time, stored cache and cookies can interfere with game loading. Go to your browser settings and clear the cache and cookies, then reload the game to see if it helps1.

2. Reinstall the Casino App
If you are using the CrownCoins Casino app instead of a browser, uninstall it completely then reinstall it fresh from the Play Store. This can fix corrupted files causing black screens2.

3. Close Background Apps
Sometimes other apps running in the background can interfere with game performance. Close unneeded apps and try again2.

4. Try a Different Browser or Device
If playing via browser, try switching to a different browser or device temporarily to confirm whether it’s device or app related.

Since you mentioned your spouse updated and cleaned software recently and only this game is affected, this could be a bug specifically with "3 Fat Pigs" that needs to be reported to CrownCoins technical support for investigation and reimbursement of your losses.

Please make sure to submit a ticket choosing “Technical Issue” and include:
- The game name (3 Fat Pigs)
- Description of the black screen issue with bets lost
- Timeframes when this happened
- Your account information

If you'd like, I can help you draft a clear support message for submission.

Are you satisfied with this approach, or would you like help drafting the support request?

Yes please help because it took me over a half an hr just to get you thru support! This occurred around 4pm...my last page purchased earlier. About hr and half ago. I didn't even think to take screenshot. Thought it was a once or twice glitch but it continued to so it throughout the entire game. I Started with $26 i believe and started getting black screen about 10 spins in....kept pushing it thinking I'd get my money back after it straightened itself out but was stuck on auto spin at that!!

Thanks for sharing all those details—it really helps paint the full picture of what you experienced. I understand the black screen during auto spin on the 3 Fat Pigs game cost you money, and you’ve been trying to get support for quite a while. Let me help draft a clear and detailed message that you can submit to CrownCoins Casino support to request reimbursement and a thorough investigation.

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Subject: Urgent: Black Screen During Auto Spin on 3 Fat Pigs Game - Request for Reimbursement

Message:
Hello CrownCoins Support Team,

I am writing to report a recurring technical issue with the 3 Fat Pigs game on your platform. Around 4 PM today, while playing on my Android device (WebKit browser, Android OS 10), I placed bets and used auto spin on this game. After approximately 10 spins, the reel button and screen went completely black, but the game kept taking my money during this blackout.

I started with around $26 and lost a significant portion without receiving any game results due to the screen freezing. I attempted to continue, hoping the issue would resolve itself, but the screen remained black throughout. Unfortunately, I did not take screenshots as I initially thought it was a one-time glitch.

This issue only happens on the 3 Fat Pigs game; other games have worked normally without any issues. I kindly request a reimbursement for the funds lost due to this malfunction, and I ask that your technical team investigate this game to prevent future occurrences.

Thank you for your attention to this matter. I look forward to your prompt response.

Account Name/Email: [Your account name or email]
Date and Time of Issue: Approx. 4 PM, [Insert Date]

Best regards,
[Your Name]

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You can copy and paste this message into the support ticket or email form on the CrownCoins Casino support page.

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Additionally, based on some community reports and similar cases, clearing cache and background apps might help avoid this temporarily, but since this is a repeated issue specifically with this game, the technical team’s review is essential. For now, I recommend halting play on this game until they confirm it’s fixed.

You can contact support through the app or website’s Help/Support section. If you need, I can guide you step-by-step through submitting this message.

Does this sound good to you? Would you like help submitting it or any other assistance?