Hi there! I understand you’re having trouble logging into the ebtEDGE app and have been trying with different usernames. Let’s get to the bottom of this together.

To start, could you tell me if you are using the exact username you originally registered with? Sometimes, using a slightly different username or a duplicate one can cause login issues. Also, are you getting any specific error messages when attempting to log in?

Meanwhile, here’s a simple step-by-step guide you can try:

1. Double-check Your Username: Make sure you are entering the username exactly as you registered it. Usernames are case-sensitive sometimes.
2. Reset Your Username or Password: If you’re unsure about your username or password, try the reset option in the app to create or recover them.
3. Clear App Cache/Data: On your Android 10 device, go to Settings > Apps > ebtEDGE > Storage > Clear Cache and Clear Data. This can refresh the app’s storage and resolve glitches.
4. Try Logging in via Website: Sometimes logging in through the ebtEDGE website (https://www.ebtedge.com) works better.
5. Uninstall and Reinstall the App: Remove the app completely and then reinstall it from the Google Play Store to make sure you’re on the latest version.

If after these steps you still face issues, it might be related to account lockout or duplicate usernames on the national system, which sometimes requires creating a new registration or unlocking your User ID. In that case, the best next step is to reach out to ebtEDGE support at [email protected] with your User ID and some personal information for identity verification.

Let me know where you’re at with these steps and if you see any messages during login so I can guide you further! Are you able to try the username reset or clearing the app cache first?

I've been trying to log in having to use different names could u help

Thanks for sharing that—and I see you’re still having to try different usernames to get in. That definitely sounds inconvenient. Let's work through this carefully.

First, to clarify: Are you seeing any specific error messages when you try logging in? For example, does it say "Invalid User ID," "Invalid credentials," or something else? Knowing the exact message will help.

Here’s a quick rundown of the most common login issues with username problems on the ebtEDGE app and what you can do:

1. Duplicate User ID: If your User ID is a duplicate on the national system, the app may deny login and say your ID is invalid. In such cases, you often need to create a new registration with a unique User ID. Check if you received any message about duplicates.

2. Reset Username or Password: To be sure you’re entering the correct username, use the "Trouble signing in" or "Forgot User ID/Password" option in the app or on the website (https://www.ebtedge.com) to reset your credentials using your card number or personal information.

3. Clear Cache and Data: On your Android 10 device, go to Settings > Apps > ebtEDGE > Storage, then tap “Clear Cache” and “Clear Data.” This can fix persistent glitches related to login.

4. Try Logging in via Website: Sometimes logging in through the official ebtEDGE website (https://cardholder.ebtedge.com/chp/index.html) works better than the app.

5. Create a New Account Registration: If you keep getting invalid user ID errors due to duplication, creating a completely new registration may be necessary with a fresh User ID.

6. Contact Support for Account Unlock or Help: If none of the above work, your account might be locked or have other backend issues. In that case, contacting ebtEDGE support at [email protected] with your details and a description of the problem is a good step.

Could you try the reset option first and let me know if it allows you to recover or confirm your User ID? Also, if you see any exact error messages appearing when you attempt login, please share those with me. That way I can guide you more precisely.

Here’s also a helpful PDF from ebtEDGE explaining login steps and troubleshooting you might find useful:
Help Document PDF 3

Looking forward to your update!