Hello! I understand you’re having trouble uploading a profile photo in your BIBLEin365 app, and that your previous photo is missing as well. Let’s see if we can get this resolved together.

To start, could you tell me:

1. Are you using the BIBLEin365 app on your Windows device directly, or through a web browser?
2. When you try to upload the photo, do you get any error messages or does the app just not respond?
3. Have you tried uploading from different image files or locations on your device?

Meanwhile, here’s a step-by-step approach you can try that generally helps with profile photo upload issues:

1. Check App Version & Update: Make sure your BIBLEin365 app is updated to the latest version. Sometimes older versions have bugs that affect uploads.

2. Prepare Your Photo: Ensure the photo file is in a common format like JPG or PNG and not too large—under 5MB is usually safe.

3. Clear Cache or Restart: If using the app, try logging out, closing the app fully, and restarting it. This often clears temporary glitches.

4. Try Uploading Again:
- Go to your profile page.
- Click on the current profile picture (or placeholder image).
- Select “Upload Photo” or similar option.
- Choose the photo from a location on your PC.
- Confirm and save changes.

5. Permissions: If you’re using an app installed on Windows, make sure it has permission to access your pictures folder.

If these steps don’t help, there might be a temporary server-side issue or a bug specific to the app version, in which case checking for announcements or contacting the BIBLEin365 support team would be the next step.

Let me know what happens when you try these, and if you see any specific messages. I’m here to guide you through this!