[Galaxiga] Just had an update and game won't play. When opening it says update required but fails everytime.

L
Lynne
7 months ago In Galaxiga
Just had an update and game won't play. When opening it says update required but fails everytime.

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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7 months ago

Hi! I understand your Galaxiga game pops up with an "update required" message but then fails to update. Let's get that sorted out.

First, could you tell me if you’ve tried restarting your device after the update was downloaded or attempted? Sometimes a restart helps finalize updates.

Meanwhile, here’s a step-by-step you can try on your Android 10 WebKit device:

1. Check Internet Connection: Make sure your device has a stable internet connection, ideally Wi-Fi, as large updates can fail on spotty mobile data.

2. Clear Cache and Data for Galaxiga:
- Go to Settings > Apps & notifications > See all apps > find Galaxiga.
- Tap Storage & cache.
- Tap Clear cache first, try launching again.
- If that doesn’t work, try Clear storage/data (note this may erase game progress unless it’s saved online).

3. Check Available Storage: Ensure you have enough free space on your device; updates can fail if storage is low.

4. Try Manual Update via Play Store:
- Open Google Play Store.
- Search for Galaxiga.
- See if there’s an Update button and tap it.

5. Reinstall the App: If updates still fail, uninstall and reinstall the game. Before uninstalling, check if your game progress is saved to an account or cloud.

There have been reports of update issues in past versions (like v25.00), but as your device is Android 10, these may or may not apply exactly1.

If none of these steps work, let me know, and we can try some advanced troubleshooting or check if there’s a current server-side issue affecting updates.

Are you able to try some of these and tell me what happens?

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