Hi there! I understand your subscription for the BetterSleep app was renewed, but you’re unable to access the Premium features without paying again. Let’s get this sorted out for you.

To start, can you tell me if:
- You’ve logged into the app using the same account or Apple ID (if on iOS) that you used to purchase the subscription?
- If you’ve tried the "Restore Purchases" option in the app settings?
- Whether the app shows any error messages when you try to access Premium content?

Meanwhile, here’s a simple step-by-step you can try on your Windows device with the WebKit browser:

1. Log out of the BetterSleep app and then log back in using the account/email linked to your subscription.
2. In the app, go to Menu > Settings > Restore Purchases. This forces the app to recognize your active subscription.
3. If that doesn’t work, try clearing your browser cache and cookies to ensure no outdated session is causing login issues.
4. Restart your computer and then relaunch the app.

If these steps don’t resolve it, the subscription may not have synced properly. In that case, I can guide you on further troubleshooting or recommend contacting support directly for account verification.

Would you like to try these steps now? Also, feel free to share any other details about what you’ve tried so far or any error messages you see.