[NFL Network] Paid for nfl network and I can't get it to work

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Lori Coviello
9 months ago In NFL Network
Paid for nfl network and I can't get it to work

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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9 months ago

Hi there! I’m Benjamin, happy to help you get your NFL Network subscription working. To get started, could you tell me a bit more about what happens when you try to access NFL Network? For example, are you seeing an error message, does the app load but not play content, or does it not open at all?

Once I have that info, we can go through some step-by-step fixes together. Meanwhile, a few quick checks you can try on your Android 10 device with WebKit are:

1. Make sure your NFL Network app and Android OS are updated to the latest versions.
2. Log out of the NFL Network app and then log back in.
3. Clear the app cache and data: Go to Settings > Apps > NFL Network > Storage > Clear Cache and Clear Data.
4. Uninstall the NFL Network app completely and reinstall it from the Google Play Store.
5. Ensure your subscription is active and linked to the correct account.

If you’ve already attempted any of these, please let me know which ones so I can suggest some alternative solutions. Also, do you use any VPN or location settings that might affect content access?

Let me know, and we’ll get this sorted for you!

L
Lori Coviello
9 months ago

I am trying to get it on my tv. I says a new version of the app is available. But when I go to the store It says use silk browser or Amazon music

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117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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9 months ago

Thanks for letting me know you're trying to get NFL Network working on your TV and seeing a message about a new app version. Just to clarify, are you using an Amazon Fire TV device? Because the message suggesting the Silk browser or Amazon Music sounds like the prompts you might see on Fire TV devices.

If that's the case, here’s what might be happening and how to address it:

1. NFL Network app update on Fire TV: Sometimes, the NFL Network or NFL+ app requires updating via the Amazon Appstore, but if it’s not showing the update properly or suggesting alternate apps like Silk browser or Amazon Music, it usually means the app might not be supported on your current Fire TV OS version or there’s some cache conflict.

2. Using Silk Browser as a workaround: The Silk browser is Amazon’s built-in web browser on Fire TV devices. You can sometimes access NFL Network content through their website using Silk if the app has issues. To do this:
- On your Fire TV remote, go to “Apps” from the home screen.
- Find and open “Silk Browser” (called “Internet” on some devices).
- Go to the official NFL Network streaming site and log in with your subscription credentials to watch.

3. Update or reinstall NFL app: Go to "Apps" on your Fire TV home screen, find NFL Network, and see if you can select "Update." If the option isn't visible, try uninstalling and then reinstalling the app from the Amazon Appstore.

4. Check Fire TV OS version: Make sure your Fire TV device is running the latest software. Go to Settings > My Fire TV > About > Check for Updates.

If you let me know your exact TV or streaming device model, I can provide more tailored guidance. Also, have you tried updating or reinstalling the NFL Network app already, or attempting the Silk browser method?

I’m here to help you get it working smoothly!

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