Hi! I see you're encountering the UnitedHealthcare app Error 30004 with the message saying "Additional information is required to recover your account." Let's work through this together.

This error typically means the app needs more details from you before it can verify your identity and help recover your account.

Here’s what you can do:

1. Contact UnitedHealthcare Support: The best and most direct way to resolve this is to reach out to UnitedHealthcare support. They can guide you through providing the necessary additional information securely. You can call them at 1-888-326-1269, Monday through Friday during their business hours.

2. Prepare Your Information: Before you call, have handy details like your member ID, date of birth, and any account information you previously used to log in. This will help speed up the recovery process.

3. Check Your Email: Sometimes, they may have sent an email requesting specific information or instructions. Make sure to check your inbox and spam/junk folders.

4. Try Account Recovery Options Within the App: If you haven't already, use any "Forgot Password" or "Account Recovery" options in the app to see if it prompts you for additional data or sends recovery emails.

Since Error 30004 is quite specific, direct assistance from support is usually necessary as they can securely verify your identity and update your account with any missing info1.

If you want, I can guide you through using the app’s recovery features step by step before you call. How would you like to proceed?