[Happify] I cannot enter my gender and move on to continue to create my account

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Kathleen Slee
2 months ago In Happify
I cannot enter my gender and move on to continue to create my account

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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2 months ago

Hi there! I understand you're having trouble entering your gender while trying to create your Happify account. Let’s work through this together.

First, can you tell me a bit more about what’s happening exactly? For example:
- Is the gender field not showing up at all?
- Are you unable to click or select any options in the gender field?
- Do you get any error message when you try to continue?

In the meantime, here are a few quick things we can try:

1. Refresh the page or restart the app: Sometimes, a simple refresh can fix loading glitches.
2. Try a different browser or clear browser cache: Since you’re on Windows using WebKit, clearing your browser’s cache or trying another browser like Edge or Chrome might help.
3. Check for any form validation errors: Sometimes, if other required fields are not filled properly, it may prevent moving forward.

If those don’t resolve it, it might be a form bug or a temporary issue with the account creation page.

Please let me know what you observe with the gender field after these steps, and if you see any specific error messages. That will help me assist you in detail.

Are you able to try these initial steps?

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