Hi there! I understand you’re having trouble downloading the editions from The Guardian. Let's work through this together.

First, could you let me know if you’re receiving any specific error messages when trying to download, or does it just seem to hang without completing?

In the meantime, here are a few steps you can try to resolve the issue:

1. Open the Guardian Editions App: Go to the 'Recent issues' menu.
2. Manage Downloads: Select 'Manage Downloads'.
3. Delete Downloads: Here, you should see an option to 'Delete all Downloads' – go ahead and click that, then confirm the action.
4. Re-download: After deleting, try to re-download today's issue.

This should help clear up any stuck downloads. If the problem continues, please let me know, and we can look into further troubleshooting steps! Are you satisfied with the solution I provided?

I don’t have a recent issues option. I have reinstalled the app and it will not open. I am using an iPad. It is also not working in my iPhone.

Thank you for the additional details! Since the app isn’t opening on both your iPad and iPhone, let's try a few things to resolve this issue together:

1. Check for Updates: Ensure that both your iPad and iPhone are updated to the latest version of iOS. Go to Settings > General > Software Update.

2. Clear App Data:
- Delete the App Again: Since reinstalling didn’t help, let’s make sure it’s completely removed. Press and hold the app icon until it wiggles, then tap the "X" to delete it.
- After deleting, restart your device. Just turn it off and back on.

3. Reinstall the App: After the device has restarted, go to the App Store, search for The Guardian Editions app, and reinstall it.

4. Check for Restrictions: If it still doesn’t open, please check if there are any restrictions enabled that might affect the app:
- Go to Settings > Screen Time > Content & Privacy Restrictions. Make sure the restrictions for app access are properly configured.

5. Cookies Settings: Sometimes, cookie settings can affect how apps function. Go to Settings > Safari and ensure "Block All Cookies" is turned off.

6. Network Connection: Ensure you have a stable Internet connection since that might affect the app's functionality.

If you’ve tried these steps and the app is still not working, we may need to escalate the issue further. You can contact higher-level support at [email protected] for more specific assistance.

Let me know how it goes or if you need help with any of the steps! Are you satisfied with the solution I provided?

IOS update cured problem. Thanks.

I'm glad to hear the iOS update resolved the problem! If you need any further assistance with The Guardian Editions or have more questions in the future, feel free to ask.

Just as a little extra information, if you ever face issues again, a common step is to ensure your app is updated, as updates often fix many bugs and improve performance. You can always check for updates in the App Store!

Are you satisfied with the solution I provided?