Hi there! I understand that when you open links in The Guardian Editions app on your Android device, you get a blank screen initially and then have to scroll down to see the story. That sounds inconvenient. Let's work through this together to get it sorted.

First, could you tell me:
- Is this happening with all links or just some specific articles?
- Have you recently updated the app or your Android OS?
- Have you tried restarting the app or your device already?

Meanwhile, here are some steps you can try which have helped others with similar issues on Android:

1. Clear the app cache:
- Go to your device Settings > Apps > Guardian Editions
- Select Storage
- Tap Clear cache (not Clear data, as that will reset your settings)
Then reopen the app and try opening a link again.

2. Check your default browser app:
Sometimes, links opening blank can be caused by your default browser app having trouble rendering pages.
- Go to Settings > Apps > Default apps > Browser app
- If it's set to a browser like Opera GX, switch it to Chrome or another browser you trust. Many users have resolved blank page issues this way.

3. Update Android System WebView:
WebView is a system component that most apps use to display web pages inside apps. If it’s outdated or buggy, it can cause issues.
- Open the Google Play Store
- Search for Android System WebView
- If an update is available, install it and restart your device.

4. Reinstall the Guardian Editions app:
If none of the above helps, uninstall and reinstall the app to reset its components.

If after trying these you're still seeing a blank screen before scrolling, please let me know! We can look deeper into app-specific settings or check if there are any ongoing issues on our end.

Are you able to try these steps now?

Scrolling is still an issue

Thanks for trying those steps and letting me know the scrolling issue is still happening. I took a look into recent information about The Guardian Editions app and scrolling problems.

It looks like there have been reports of issues with some editions where the app initially displays a blank or “empty” area at the top, requiring you to scroll down to see the story content. From Guardian Help’s official Twitter and forums, this has sometimes been linked to corrupted downloads of the edition or app glitches that get fixed with republishing or clearing downloaded issues.

Here's what I recommend next to try to resolve it:

1. Delete All Downloads / Recent Editions:
Go into the app’s library or downloads section and delete all the downloaded editions or issues from the "Recent issues" list. Then refresh or redownload the edition you want to read.
- This clears any corrupted issue files that might be causing display problems.

2. Sign Out and Sign Back In:
Some users have reported signing out of their account in the app, then signing back in helped refresh session data and fixed display/scrolling quirks.

3. Check for App Updates:
- Make sure your Guardian Editions app is updated to the latest version on the Google Play Store. Developers sometimes release fixes for known bugs like this.

4. Contact Guardian Support If Issue Persists:
If none of the above helps, please contact Guardian Editions support directly at [email protected] with details including your device make/model, Android version (10), and app version. They may be able to provide a patch or more tailored advice.

One more thing, just to confirm — when you open a story, does the app show a blank white section at top that you can scroll past, or does it stay blank and the story just doesn't load normally? Your reply will help me zero in on the cause.

Feel free to try these and let me know how it goes! Are you able to delete and re-download an edition now?

Blank at top and i have to scroll past

Thanks for clarifying that the app shows a blank area at the top of the story and you have to scroll down past it to see the content. That helps narrow down the issue a lot.

Based on recent user reports and troubleshooting advice, this blank space on load in the Guardian Editions app often comes from a rendering bug or how some editions load content on Android devices like yours (Android 10 with WebKit browser engine).

Since you’ve already tried clearing cache, reinstalling, and checking browser defaults, here are a couple of focused steps to try next:

1. Delete and Redownload the Edition:
- Go to your downloaded editions list in the app.
- Delete the edition showing this issue completely.
- Then, download it again fresh. Sometimes corrupted or partial downloads cause this top blank space.

2. Sign Out and Sign Back In:
- Within the app’s settings, sign out of your Guardian account.
- Close the app completely, then reopen and sign back in.
This refreshes your session and has helped users bypass the blank screen.

3. Try Pull-to-Refresh on the Page:
- When the blank space appears, try dragging the screen down further to trigger a “refresh.” This sometimes forces the content to reposition correctly.

4. Check App Updates:
- Make sure your app is the latest version in the Google Play Store, as these bugs are being fixed progressively.

If after these steps the blank screen at the top remains, this might be a known issue under investigation, and the Guardian Editions support team would be best placed to assist further. You can send them an email including your device details, Android version, app version, and a description to [email protected].

Would you like me to guide you through deleting and redownloading an edition right now? Or help with signing out and back in? Let me know what’s most convenient for you!