[SuppCo] I get a black screen and can’t use the barcode

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Kathy Kinaitis
8 months ago In SuppCo
I get a black screen and can’t use the barcode

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Emily Roberts

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8 months ago

Hi! I see you're experiencing a black screen when trying to use the barcode scanner in the SuppCo app on your iPhone. I’d like to help you get that fixed.

Just to clarify a couple of things first:
- Does the camera completely fail to open, showing just a black screen?
- Have you noticed if this happens right after launching the scanner, or after scanning once?
- Have you tried restarting the app or your phone yet?

Meanwhile, here's a step-by-step approach to try fixing this:

1. Check Camera Permissions
- Go to your iPhone's Settings > Privacy & Security > Camera.
- Make sure the SuppCo app is allowed access to the camera. If it’s off, toggle it on.

2. Restart the SuppCo App
- Swipe up from the bottom (or double-click Home button if older iPhone) to open recent apps.
- Swipe away the SuppCo app to close it completely.
- Reopen the app and try the barcode scanner again.

3. Restart Your iPhone
- Hold the side button and volume button together until the "slide to power off" appears.
- Slide to power off, wait 30 seconds, then turn it back on.

4. Disable & Re-enable QR Code Scanning Setting
- Go to Settings > Camera > Scan QR Codes and toggle it off.
- Restart your iPhone and toggle this setting back on.

5. Update the SuppCo App
- Open the App Store, search for SuppCo, and see if there’s an update pending.
- Updates often fix bugs related to camera or barcode features.

If after these steps the black screen still appears when scanning, it could be related to a bug in the app or compatibility with the iOS version. In that case, I recommend contacting SuppCo support directly with your device and OS details at [email protected] so they can investigate further.

Let me know how it goes, or if you tried any of these already. I’m here to help you get this sorted out! Are you satisfied with the initial solution I provided?

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