Hi there! I see that you’re having trouble loading instant games and buying tickets like Mega Millions, Powerball, and Lotto 47 on your Michigan Lottery app on your Mac running OS X 10.15. Let's get this sorted out together.

To start, can you tell me a bit more about what’s happening?

- Are you using the Michigan Lottery mobile app or the website on your browser?
- When you try to load the instant games, do you see any error messages or does the screen just stay blank?
- Have you tried refreshing, logging out and back in, or closing and reopening the app/browser?

Meanwhile, I can guide you through some common solutions for app and website issues on a Mac:

1. Restart the Browser or App:
- If you are on a browser, fully close and reopen it.
- If you use the Michigan Lottery app (sometimes people run it through an emulator or app wrapper), quit the app completely and restart.

2. Clear Browser Cache (since on Mac OS X 10.15, Safari is the default browser):
- Open Safari.
- Click on Safari in the menu bar > Preferences > Privacy tab.
- Click on "Manage Website Data", then "Remove All".
- Restart Safari and try again.

3. Check for App or System Updates:
- Make sure your Mac system is up to date (although 10.15 is relatively old, make sure it's updated to the latest patch).
- If you are using the Michigan Lottery app, verify that it's the latest version.
- Sometimes incompatibility with older OS versions can cause issues.

4. Disable Any Browser Extensions:
- Extensions can sometimes block scripts or content needed by the lottery site.
- Try opening the site in a private/incognito window or disable extensions temporarily.

5. Network Connectivity:
- Ensure your Internet connection is stable.
- Try switching from Wi-Fi to a wired connection if possible, or vice versa.
- Restart your router if needed.

6. Website Status:
- At times, the Michigan Lottery site or services might be down for maintenance or due to temporary issues.
- You can check their official social channels or wait a bit and try again later.

If you’ve already tried these steps, please let me know which ones, and what results you got. That way I can help you get more in-depth.

Also, if you're using the app and it continues not to load instant games or tickets, sometimes wiping the app cache or reinstalling the app helps. Unfortunately, on a Mac, the official app might not be fully supported, so accessing the site via browser is recommended.

If the problem persists, I can help you reach out to Michigan Lottery's support team directly as well.

Would you like me to guide you through any of these steps now?

using website on browser - games show up but when I click on "play" nothing happens, i've rebooted, i've shut mac down...

Thanks for the extra details! Since you’re using the website on your Mac with OS X 10.15, and you can see the games but clicking “Play” doesn’t trigger anything, we can look at some Mac Safari-specific factors.

Here’s how we can troubleshoot this step-by-step:

1. Clear Safari Cache and Cookies: Sometimes old cached data or cookies can interfere with button functionality.
- Open Safari.
- Go to Safari > Preferences from the top menu.
- Click on the Privacy tab.
- Click “Manage Website Data…” and then choose “Remove All”.
- Restart Safari and try again.

2. Try Using a Private Window or Different Browser: This helps determine if extensions or settings are causing issues.
- Open a new Private Window in Safari by clicking File > New Private Window.
- Alternatively, if you have Chrome or Firefox installed, try accessing the Michigan Lottery website there.

3. Disable Safari Extensions Temporarily:
- Go to Safari > Preferences > Extensions.
- Uncheck all extensions.
- Restart Safari and retry the website.

4. Enable JavaScript: The play button likely requires JavaScript to function.
- In Safari Preferences > Security tab, make sure “Enable JavaScript” is checked.

5. Check for Web Accessibility Mode:
- The Michigan Lottery offers an “Accessibility Mode” that changes how games load.
- After signing in, go to “My Account” > “Tools” > “Accessibility” and check “Open online instant games in Web Accessibility mode”.
- Save and try playing the games again.

6. Update Safari and macOS:
- Go to the Apple menu > System Preferences > Software Update and make sure your macOS and Safari are fully up to date for macOS 10.15.

If you want, I can walk you through these steps one at a time. Also, if you run into any errors or the site behaves differently, let me know.

This approach is based on known fixes for Michigan Lottery website loading issues on Safari and Macs2 3.

Are you ready to try these out?

Im using firefox not safari

Thanks for letting me know you’re using Firefox on your Mac. That helps narrow things down!

From what I’ve found, the Michigan Lottery’s online platform can sometimes have compatibility issues with Firefox. In fact, there are reports that Firefox may not support certain features of the lottery site’s “heavy load queueing system,” which can prevent buttons like “Play” from working properly5.

Here’s what I recommend:

1. Try Using a Different Browser: Since you mentioned you’ve tried Firefox, try accessing the Michigan Lottery website using Safari (the default browser on your Mac) or Google Chrome if you have it installed. This often resolves the issue as those browsers are better supported.

2. Clear Firefox Cache and Cookies: If you want to continue with Firefox, clear your cache and cookies:
- Go to Firefox menu > Preferences > Privacy & Security > Cookies and Site Data > Clear Data.
- Restart Firefox and try again.

3. Disable Firefox Extensions: Sometimes extensions or privacy settings in Firefox block scripts the lottery site needs:
- Go to Firefox menu > Add-ons > Extensions.
- Temporarily disable all extensions.
- Test the site again.

4. Check Location Services: Sometimes Michigan Lottery needs to confirm your location. Although less common on desktop, make sure Firefox can share location data:
- Look for a location permission prompt on the site’s address bar.
- Enable location access if blocked.

5. Check for Website Notifications or Permissions Blocking: If Firefox is blocking pop-ups or scripts, it could also cause “Play” buttons to be unresponsive:
- Click the lock icon near the address bar.
- Review permissions and allow pop-ups/scripts if blocked.

If switching browsers isn't an option or doesn’t help, I’d suggest using Safari or Chrome for the most reliable experience with Michigan Lottery online services on your macOS 10.15 system.

If these steps don't fix the problem or you want me to walk you through any of them, just let me know! I’m here to help you get those tickets.

Are you satisfied with this solution so far?

I'll try using safari and see what happens

Great, trying Safari is a solid next step since it tends to have better compatibility with the Michigan Lottery website on your macOS 10.15 system. While you’re giving it a go, here are some quick tips tailored specifically for Safari if you run into any similar issues:

1. Clear Safari Cache and Cookies
Sometimes leftover data can block site interactions. You can do this by going to Safari > Preferences > Privacy > Manage Website Data > Remove All.

2. Make Sure JavaScript Is Enabled
The "Play" button on lottery games relies on JavaScript. Check Safari > Preferences > Security tab to confirm it's enabled.

3. Disable Safari Extensions Temporarily
Extensions can interfere with site scripts. Safari > Preferences > Extensions, then uncheck them to try without any active extension.

4. Check Website Permissions
Ensure the Michigan Lottery site can show pop-ups or access location data if prompted in Safari’s address bar.

5. Look Out for Website Maintenance Notices
At times, the Michigan Lottery site may be under maintenance or experience downtime affecting functionality. You can check their official support or FAQ pages just in case.

If you continue to have trouble with Safari after trying these, just let me know, and I can assist further or help you contact Michigan Lottery’s customer support. Their team usually responds promptly for issues beyond browser troubleshooting2 9.

Are you able to get the games working with Safari?

michigan lottery website wouldnt load on safari....i'm doing an update...its going to take a while...I'll get back to you later...much later...thank you

Thanks for the update! It sounds like the Safari update might help resolve the website loading issue, especially since sometimes older versions have security or compatibility problems that can block sites like the Michigan Lottery. Once your update is complete, please try accessing the site again.

If the Michigan Lottery website still won’t load after updating Safari and macOS 10.15, here are a few additional tips you can try:

1. Clear Safari Cache and Cookies:
Open Safari > Preferences > Privacy > Manage Website Data > Remove All.
This removes any corrupted data that might prevent the site from loading properly2.

2. Check for Website Maintenance:
Sometimes the Michigan Lottery site has scheduled downtime affecting access. You can verify on their FAQ or support pages5.

3. Verify Location Services and Permissions:
The site requires location verification. Make sure Safari has permission to access your location: Safari’s address bar icon or macOS System Preferences > Security & Privacy > Privacy > Location Services9.

4. Try Accessibility Mode:
After logging in, go to My Account > Tools > Accessibility and enable “Open online instant games in Web Accessibility mode” to improve compatibility with Safari4.

When you’re ready and the update is complete, give these steps a try. If you still have trouble, I’m here to help troubleshoot further or assist with contacting Michigan Lottery support.

Looking forward to hearing from you when you’ve had a chance to try again. Are you comfortable with these next steps?

ok...thank you so much

Zdravo! Evo kako da koristite aplikaciju za Michigan Lottery:

1. Preuzimanje i instalacija aplikacije
- Posetite službenu stranicu Michigan Lottery ili Google Play prodavnicu (ako koristite Android).
- Preuzmite i instalirajte službenu Michigan Lottery aplikaciju na svoj uređaj.

2. Registracija ili prijava
- Otvorite aplikaciju i napravite novi nalog ili se prijavite ako već imate korisnički nalog.

3. Kupovina tiketa i igranje igara
- U aplikaciji možete kupovati tikete za igre kao što su Powerball, Mega Millions, Fantasy 5, Lotto 47 i druge.
- Takođe, možete igrati online instant igre, proveravati rezultate i učestvovati u drugim promocijama.

4. Skener tiketa i dodatne funkcije
- Aplikacija pruža mogućnost skeniranja tiketa za brzo proveravanje dobitaka.
- Možete pratiti posebne događaje i pratiti svoje omiljene igre.

Ukoliko želite detaljnije uputstvo, Michigan Lottery ima stranicu sa informacijama o mobilnoj aplikaciji koja može biti korisna: Michigan Lottery Mobile App 3.

Ako imate još pitanja ili vam treba pomoć oko konkretnih koraka, slobodno pitajte!