Hi there! I understand you’re trying to reset your password for the Audubon Bird Guide app but you’re not receiving the reset email. Let’s work through this together and get you back into your account.

First, I want to confirm a couple of things:
1. When you requested the password reset, did you enter the exact email address associated with your Audubon Bird Guide account?
2. Have you checked your email’s spam, junk, or other folders to see if the reset message may have landed there?

If the email is not in any folder, here are some steps you can try:

1. Double-check the email address you entered — a small typo can prevent the reset email from arriving.
2. Wait a few minutes, sometimes there’s a slight delay.
3. Make sure your device’s internet connection is stable during this process.
4. Restart the Audubon Bird Guide app or your device, then try the password reset again.
5. If you are using an Android device (like yours with Android OS 10 and WebKit browser), open your email app or webmail directly to check if the email appears there.

If you’ve done those steps and still haven’t received any email, it could be a server or account issue on Audubon’s side. At this point, consider contacting Audubon Bird Guide support directly by emailing [email protected] for them to verify your account status and assist with the password reset process.

Would you like me to walk you through the reset steps again or help draft the email to support for you? Let me know!