Hi there! I see you're unable to log in to the Engage app at all. To help you best, can you tell me if you’re seeing any specific error messages when you try to log in? Also, have you tried logging in on another device or the web version yet?

While I wait for your details, here’s a good general approach we can take to troubleshoot this:

1. First, please make sure your internet connection on your Mac is active and stable by trying to open another website.
2. Try logging in to Engage’s web manager through a browser on your Mac at https://app.engagevr.io to see if the problem is app-specific.
3. If the web login works, close the Engage app on your Mac completely, then reopen it and try logging in again.
4. If that doesn’t work, try resetting your password via https://app.engagevr.io/password/reset by entering the email associated with your account.
5. If resetting the password doesn’t resolve the issue, consider uninstalling and then reinstalling the Engage app on your Mac.

Please try these steps and let me know what happens at each stage, especially if you get any error messages or if logging in through the browser works. That info will help narrow down the issue!

1 2

I have tried to uninstall and install half dozen times.. it won’t let me type anything in…

Thanks for the extra info! So the Engage app on your Mac won’t let you type anything at the login screen even after multiple reinstalls? Let’s try a few things focused on this typing/input issue:

1. Check if the Mac’s keyboard works elsewhere: Can you type in other apps like Notes or Safari just fine? This will confirm it's not a hardware or system-level keyboard issue.

2. Try force quitting the app and relaunching: Sometimes some temporary glitch causes the keyboard/input to freeze. Press Command + Option + Esc, select Engage, and force quit. Then reopen and see if you can type.

3. Look for on-screen keyboard or accessibility settings interference: Go to Apple menu > System Preferences > Keyboard > Input Sources and check if the proper input source (like U.S. English) is selected. Also, see if any accessibility keyboard options are enabled under System Preferences > Accessibility > Keyboard.

4. Try typing using a different user account on your Mac: If you have another user profile, log into that profile, install Engage, and try typing there. This can tell us if it’s something linked to your specific macOS user configuration.

5. If you have any clipboard managers, input managers, or third-party keyboard utilities installed, see if temporarily disabling them helps—they sometimes interfere with input fields.

6. Lastly, check for any macOS system updates under System Preferences > Software Update—running an outdated version can occasionally cause input problems.

If after all this the typing still doesn’t work, due to this being a very app-specific input issue, it might be a bug or compatibility problem with the particular macOS version 10.15.7 you are on. If that’s the case, I can escalate this to Engage’s technical team or suggest using the web version for now.

Could you please try these steps and let me know what happens? Also, confirm if your keyboard works normally in other apps. That will help me narrow down the cause.

Engage app keyboard not working fix

Thanks for your patience! From what I've found and based on your macOS version and the Engage app behavior, here are some tailored steps to fix the keyboard not working in the app on your Mac:

1. Restart your Mac: This simple step often clears temporary glitches affecting keyboard input in apps. Click the Apple menu > Restart and then try the Engage app again.

2. Force quit and relaunch Engage: Press Command + Option + Esc, select Engage from the list, and click Force Quit. Then open the app anew to see if typing works.

3. Check for other apps interfering: Some clipboard, keyboard, or accessibility utilities can block input fields. Disable any third-party keyboard tools or clipboard managers temporarily and test.

4. Test typing in other apps: Make sure your keyboard works normally outside Engage, like in Notes or Safari. If it doesn’t, it may be a system issue.

5. Try using a different macOS user account: Create a new user profile from System Preferences > Users & Groups, log into that account, install Engage, and test typing there. This can help identify if the issue is user-config related.

6. Update macOS if possible: While 10.15.7 is quite stable, sometimes minor updates fix input issues. Check System Preferences > Software Update.

7. As a workaround, try logging in through Engage’s web interface (https://app.engagevr.io/) if input is crucial and you can’t get the app working for now.

If the keyboard still won’t respond in the Engage app after these steps, it might be a bug or compatibility glitch. In that case, I recommend contacting Engage's technical support directly to report this — they might have a patch or workaround specific to 10.15.7.

Please let me know if you need help with any of these steps or want me to escalate this for you. Does this approach sound good to you? 1 4 6

Will not let me type anything in still

Thanks for letting me know it still won’t let you type anything in the Engage app. Since you’ve reinstalled multiple times and the issue persists only in this app, it might be related to macOS input focus or a security setting interfering with the app’s ability to accept keyboard input.

Here are a few advanced steps you can try specifically on macOS 10.15.7:

1. Try toggling Secure Input mode
Sometimes, macOS’s Secure Input (a privacy feature that protects password entry) can block keyboard input in some apps. To reset this:
- Put your Mac to sleep (Apple menu > Sleep).
- Wake it up and immediately try typing in the Engage login screen again.
This often clears the Secure Input lock10.

2. Check Accessibility permissions
It’s possible Engage app needs Accessibility permissions to receive keyboard input properly:
- Open System Preferences > Security & Privacy > Privacy tab.
- Select “Accessibility” on the left.
- See if Engage is listed and checked. If not, click the lock to make changes, add the Engage app, and check it.
- Restart Engage and try typing again.

3. Quit all other apps that might be capturing keyboard input
Please close apps that use global keyboard shortcuts or input-monitoring features (like clipboard managers, keyboard remappers, language input utilities), as they can sometimes block input in other apps.

4. Try creating and testing in a new macOS user account
To see if it’s something specific to your user profile causing this:
- Go to System Preferences > Users & Groups.
- Click the “+” to add a new user account.
- Log out of your current account and log into the new one.
- Install Engage there and test typing at login.

5. Use the web version as a temporary workaround
While we isolate the issue, try logging in at https://app.engagevr.io via Safari or your browser where typing should work normally.

If none of these workarounds fix it, the issue may require Engage’s developers to look at app compatibility with macOS Catalina (10.15.7), and I can help you escalate this to their technical team.

Could you please try these steps and let me know the outcome? I’m here to help get this resolved so you can use Engage smoothly!