Hi there! I see you're having trouble loading your ski ticket and it's not showing your skiing days for this year in the Skiline app. Let's work through this together.

To start, could you please confirm a couple of things for me?
1. Have you entered this year's ski pass number correctly in the app? Sometimes, a small typo can cause the ticket not to load properly.
2. Are you logged into your Skiline account, and is the app updated to the latest version on your Android 10 device?

Once you check those, here’s a quick step-by-step to try:
1. Double-check the ski pass number and the date you used while entering the ticket. Make sure it matches your current ski pass precisely.
2. If the number and date are correct, try removing and re-adding your ski pass in the app by going to "Settings" > "Manage ski passes" and entering it anew.
3. Ensure your internet connection is stable as loading ticket data requires a good connection.
4. Restart the app after making these changes to give it a fresh start.

If these steps don’t bring up your 2023 skiing days, the problem might be on the server side or related to specific ski resort data syncing. If that’s the case, I can help you gather logs or escalate the issue to Skiline support for a closer look.

Would you mind trying these steps and letting me know how it goes? If you already did any of these, just let me know so we can try the next approach.

By the way, you can also check the official Skiline support page for ski pass entry issues for more details: Skiline Support Article

Looking forward to your reply!

Problem loading ski ticket, not showing this years skiing days, etc.

Thanks for sharing your issue again. Since your 2023 ski days aren't loading in the Skiline app on your Android 10 device, let's try a targeted approach based on Skiline's official guidance.

Here’s what I recommend step-by-step:
1. Verify Date and Ski Pass Number: Double-check that the date you entered in the app matches the current season and that the ski pass number is entered correctly without typos. Mistakes here can prevent the correct ticket loading.1
2. Refresh Your Ski Pass: Sometimes, the app needs to update its data. Open the app, find the section to refresh or sync your ski pass data (often in "Manage ski passes" or similar), and refresh it. This can pull missing skiing day data.10
3. Check for Missing Days or Lift Rides: If some skiing days or rides are missing after refresh, they might still update within a day or two after syncing your pass.
4. Update or Reinstall the App: Ensure you have the latest Skiline app version from the Google Play Store. If already updated, try uninstalling and reinstalling to clear any caching problems that might block data loading.
5. Stable Internet Connection: Confirm you have a reliable internet connection while loading the ticket.

If the above steps don’t resolve your issue, it might be a server-side problem or related to your specific ski resort’s data syncing with Skiline. In that case, I recommend submitting a support ticket directly via Skiline so their backend team can investigate your pass data: https://help.skiline.cc/en/support/tickets/new4.

Would you like help walking through any of these steps? Or have you already tried some and want to explore further?

Are you satisfied with the solution I provided?

Problem loading ski ticket, not showing this years skiing days, etc.