Hi there! I’m Frank Taylor with Dave’s Hot Chicken support. Sorry to hear you’re having trouble logging into the app on your iPhone running iOS 18.6.2. Let’s get this sorted out together.
Could you let me know a bit more detail about what's happening when you try to log in? For example: - Are you entering your email and password but it says something like "incorrect" or "unable to login"? - Are you stuck on a particular screen? - Are you trying to sign in with Apple, Google, or just email/password?
In the meantime, here’s a quick checklist to try: 1. Double-check your email and password are entered correctly—sometimes capitalization or extra spaces can cause issues. 2. Try resetting your password using the "Forgot Password?" option on the login screen if you think your password might be incorrect or expired. You can do that here as well: https://daveshotchicken.com/account/forgot/ 3. Confirm your app is updated to the latest version via the App Store, as older versions might have login bugs. 4. Restart your iPhone to clear out any temporary glitches. 5. If you use Sign in with Apple or Google, try logging in with one of those alternative methods if available.
If you’ve already tried these or something else is going on, please let me know exactly what you’ve attempted and any error messages you see—I’ll guide you step-by-step from there!
Are you satisfied with this initial guidance, or shall we dig deeper?
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Hi there! I’m Frank Taylor with Dave’s Hot Chicken support. Sorry to hear you’re having trouble logging into the app on your iPhone running iOS 18.6.2. Let’s get this sorted out together.
Could you let me know a bit more detail about what's happening when you try to log in? For example:
- Are you entering your email and password but it says something like "incorrect" or "unable to login"?
- Are you stuck on a particular screen?
- Are you trying to sign in with Apple, Google, or just email/password?
In the meantime, here’s a quick checklist to try:
1. Double-check your email and password are entered correctly—sometimes capitalization or extra spaces can cause issues.
2. Try resetting your password using the "Forgot Password?" option on the login screen if you think your password might be incorrect or expired. You can do that here as well: https://daveshotchicken.com/account/forgot/
3. Confirm your app is updated to the latest version via the App Store, as older versions might have login bugs.
4. Restart your iPhone to clear out any temporary glitches.
5. If you use Sign in with Apple or Google, try logging in with one of those alternative methods if available.
If you’ve already tried these or something else is going on, please let me know exactly what you’ve attempted and any error messages you see—I’ll guide you step-by-step from there!
Are you satisfied with this initial guidance, or shall we dig deeper?