Hi there! Thanks for reaching out about your Marquee Sports Network subscription. To make sure I understand correctly: you purchased the $19.99 subscription and you’re able to stream on one TV, but when you try to watch on a second TV at the same time, it doesn’t work. Is that right?

Also, are both TVs connected through the same account? And have you tried logging out and logging back in on the second TV? Any error messages appearing when you try to stream on the second TV?

In general, Marquee allows you to register up to 5 devices on one account but supports streaming on only 2 devices simultaneously. If you’re running into trouble streaming on two TVs at the same time, it could be related to this limit or possibly a device registration issue.

Here's a step-by-step approach we can try:

1. Confirm you’re logged into the same Marquee account on both TVs.
2. Ensure neither TV is exceeding the device registration limit of 5 devices total (you can remove old devices if needed in your account settings).
3. Try logging out and back in on both devices to refresh your streaming authorization.
4. Check your internet connection on both TVs to make sure they have stable bandwidth.
5. If you get a specific error message when trying to stream on the second TV, please share it with me.

If after these steps the second stream still won’t work, there might be a regional or account setting restriction we need to investigate further. Let me know what you find, and we’ll go from there!

Are you currently seeing any error messages on the second TV when you attempt to stream?

it says already have a subscription to contact customer service at Marquee

Thanks for sharing the exact error message—this helps a lot. It sounds like the app thinks you’re trying to start a new subscription while it detects you already have one.

Let's try a few things to clear this up:

1. Sign Out and Sign Back In: Sometimes the app needs a refresh on your subscription status. Please sign out of your Marquee account on the second TV, close the app completely, then sign back in using the same credentials.

2. Clear Cache or Reinstall the App: If you’re using an app on a smart TV or streaming device, uninstalling and reinstalling the Marquee Sports Network app can fix subscription recognition errors. Also, power cycle your TV or streaming device by unplugging it for 30 seconds before turning it back on.

3. Device Limits: Double-check that you haven’t hit the device registration limit for your account. You can manage registered devices by logging into your account on a web browser.

4. Account Verification: Sometimes this happens if the account verification wasn’t completed. Check your email inbox (including spam/junk folders) for any verification emails from Marquee and complete any required steps.

If after these steps the issue remains, the message indicates it’s best to contact Marquee’s customer service directly. They can look into your account specifics and resolve subscription conflicts on their end. You can reach them at 1-800-571-8453 or via their customer service page here: Marquee Customer Service .

Would you like me to guide you through any of these steps? Or help you prepare information before contacting customer service?