Hi! Thanks for reaching out about the "return to lobby" message when trying to play any instant play game on the Kentucky Lottery app. I want to help you get this sorted out. To get started, could you please tell me:

1. Are you using the official Kentucky Lottery app through a web browser on your Windows 10 device (since you mentioned WebKit), or is it a different setup?
2. Does this happen every time you try to launch an instant play game, or is it intermittent?
3. Have you noticed if your internet connection is stable when this occurs?
4. Have you tried any steps so far to fix it, like refreshing the app or restarting your device?

Meanwhile, generally, this "return to lobby" issue can happen due to connectivity problems or location permissions blocking game access. Here's a straightforward approach we can try:

1. Check Internet Connection:
Make sure your connection is stable and strong. You can try switching from Wi-Fi to a wired connection or resetting your router.

2. Browser & Cache:
Since you're on Windows 10 using a WebKit-based environment, clear your browser cache and cookies. Here's how:
- Open your browser settings.
- Find "Privacy and Security" or similar.
- Clear browsing data, including cached images and files and cookies.
Then reload the app page and try again.

3. Location Services:
Instant play games often require location access to ensure compliance with state laws. On Windows, ensure that location settings are enabled and the browser is allowed to access location:
- Go to Windows Settings > Privacy & Security > Location.
- Ensure location service is enabled.
- Check browser permissions to make sure location access is allowed.

4. Refresh or Re-login:
Sign out from the Kentucky Lottery app, close the browser entirely, reopen it, and log in again.

If these steps don’t resolve the issue, it might be related to backend server issues or stricter geolocation verification, which occasionally causes the app to return to the lobby screen.

Could you try these and let me know what happens? If the problem persists, I can guide you on checking app logs or escalating to a deeper investigation.

Are you satisfied with this approach so far?

Internet is stable, cache is clear, I've tried to play on the app and online from my cellphones and my laptop, all the same result, a popup saying technical error, return to lobby.

Thanks for providing those details. Since you’ve tried accessing instant play games on multiple devices (your cellphones and laptop) and browsers, with a stable internet and cleared cache—yet you still see the “technical error, return to lobby” message—this seems to go beyond basic troubleshooting.

Here are some further steps we can take:

1. Check for App or Website Updates:
Ensure both the Kentucky Lottery app (on your phones) and your browser (on your laptop) are updated to the latest versions. Sometimes incompatibility causes errors.

2. Verify Your Location Access Again:
Even though you’ve tried multiple devices, the app or website likely depends heavily on geolocation verification. Make sure location services are fully enabled on each device and that the browser or app has permission to access this info. Sometimes VPNs or location spoofing tools can interfere.

3. Test Without VPN or Proxy:
If you use any VPN or proxy service, temporarily disable it, as it may block or confuse location verification systems.

4. Check for Scheduled Maintenance or Server Issues:
Occasionally, Kentucky Lottery services undergo maintenance or have backend problems causing temporary issues with instant play functionality. You can check the official Kentucky Lottery status pages or announcements for that.

5. Contact Kentucky Lottery Support:
Given this issue persists across different devices and platforms, and it shows a technical error rather than a simple login or connection issue, reaching out to official support could clarify if it’s a known issue or account-specific.
- Email: [email protected]
- Phone: 877-789-4532

Additionally, here’s a helpful troubleshooting video that walks through common fixes for the Kentucky Lottery app: https://www.youtube.com/watch?v=lVqaIu2RgZM 1

If you want, I can assist you with the contact process or help verify location settings in more detail on your devices. How would you like to proceed? Are you satisfied with these suggestions so far?