Hello! I understand you're having trouble with the SALLY BEAUTY app, and it's preventing you from shopping. Let’s figure this out together.

Could you please let me know what specifically is happening when you try to use the app? For example, are you encountering error messages, or is the app not loading at all? The more details you provide, the better I can assist you!

Not loading

Thank you for the additional information! If the SALLY BEAUTY app is not loading on your Android device, we can try a few troubleshooting steps to see if we can get it working again.

### Here are some steps to follow:

1. Check for Updates:
- Go to the Google Play Store on your device.
- Search for the SALLY BEAUTY app.
- If there's an "Update" button, tap it to install the latest version of the app.

2. Clear App Cache:
- Open the “Settings” app on your device.
- Scroll down and tap on “Apps” or “Application Manager.”
- Find and select the SALLY BEAUTY app.
- Tap on “Storage,” then select “Clear Cache.” This will help remove any temporary files that might be causing the issue.

3. Restart Your Device:
- Sometimes, simply restarting your device can solve loading issues. Hold the power button and select “Restart.”

4. Check Your Internet Connection:
- Make sure you’re connected to Wi-Fi or mobile data. You can try switching between them to see if the app loads.

5. Disable VPNs or Ad Blockers:
- If you’re using a VPN or any ad blockers, it might affect app performance. Try disabling them temporarily to see if that makes a difference.

6. Reinstall the App:
- If nothing else works, you can uninstall the app and then reinstall it:
- Go to the Google Play Store, search for the SALLY BEAUTY app, and tap “Install” again.

If you still have trouble after trying these steps, it may be worthwhile to check if the SALLY BEAUTY site is experiencing any issues. You can visit their status update page for any known outages or maintenance updates.

Please try these steps and let me know how it goes! Are you satisfied with the solution I provided?