Hi there! I’m Frank Taylor from Sally Beauty support. I understand you’re having trouble completing your checkout online. To help you better, could you tell me if you’re using the Sally Beauty app or the website on your Windows device? Also, are you seeing any error messages when you try to checkout?

In the meantime, here are some steps we can try:

1. Clear your browser cache and cookies. Sometimes old data can interfere with checkout forms.
2. Make sure your browser (based on WebKit on Windows 10) is updated to the latest version.
3. Try using a different payment method, if available (credit card, PayPal, Apple Pay).
4. Check if the items in your cart are still available and not out of stock.
5. Restart the browser or try a different browser to rule out browser-specific issues.

If you tried those already, let me know what you've done so far so I can suggest the next steps. If needed, we can also verify if there’s a current issue with Sally Beauty’s online checkout system.

Looking forward to your reply!

Can't check out online or with the app

Thanks for the extra info! Since you're having trouble checking out both on the Sally Beauty website and app on your Windows device, it sounds like something broader might be going on.

Here’s what I suggest to troubleshoot this step-by-step:

1. Confirm Your Payment Method: Double-check if your payment method is being accepted. Sometimes cards get declined if there’s an issue with the bank or limits. If you have multiple payment options, try another just to see if that works.

2. Clear Cache and App Data: On your browser, clear cache and cookies to remove any corrupted or outdated data. For the app, clear its cache or uninstall and reinstall it to ensure you’re running the latest version and no leftover data is causing issues.

3. App and Browser Updates: Make sure both your browser and the Sally Beauty app are updated to their latest versions. Updates often fix bugs related to checkout problems.

4. Try a Different Network: Sometimes network issues or firewalls can affect payments. If you're on Wi-Fi, try switching to a mobile hotspot or another network to test.

5. Account and Cart Verification: Make sure your items are still in stock and correctly added to your cart. Also, log out and back into your Sally Beauty account on both platforms.

6. Known Issues and Delays: There have been reports from other customers about checkout problems and payment failures paired with charges showing up temporarily—this might be a system-related glitch at Sally Beauty’s end1. Checking Sally Beauty’s online FAQ or help sections might confirm if there’s a current service disruption.

If all these steps don’t resolve it, the best next move is to contact Sally Beauty Customer Service directly. They can look up your specific account and order history and help fix or refund any unintended charges. You can reach them here: 1-866-234-9442 Monday-Friday, 8 am - 9 pm CST4.

Let me know if you want me to guide you through any of these steps or if you’ve tried some already! Are you satisfied with the solution so far?