Hi there! I see you're having trouble logging into the Eskimo app on your iPhone, and it’s prompting you to contact customer support. Let’s work through this together.

First, can you tell me a bit more about the login methods you’ve tried? For example, did you attempt logging in with email and password, social media accounts, biometrics like Face ID or Touch ID, or any other method?

Meanwhile, here are some basic checks we can do:

1. Check Internet Connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular network.
2. Update the Eskimo App: Go to the App Store and see if there’s an update available for the Eskimo app.
3. Restart the App: Close the Eskimo app completely and reopen it.
4. Restart Your iPhone: Sometimes a simple reboot helps clear up temporary glitches.

If the app still insists on contacting customer support after these, it might be due to account-related issues like lockout or verification problems on their server side.

Do you have access to your email to check for any messages from Eskimo about your account status?

Let me know what you’ve tried so far, and we can take it from there!

i tried to reboot my phone and then tried to login through face id number email but on every attempt it says invalid request contact our customer service

Thanks for sharing those details about your login attempts with Face ID, email, and passcode, and that you're seeing an "invalid request" error. That helps narrow things down quite a bit.

This kind of "invalid request" message usually means the app is sending data that the backend server doesn't accept or recognize. Since you've tried multiple login methods and even rebooted your phone, it suggests it might not be a simple local glitch.

Here’s how we can proceed step-by-step:

1. Check for App Update: Ensure the Eskimo app is updated to the latest version from the App Store. Sometimes older versions cause incompatibility issues with the server.

2. Reinstall the App: Delete the app from your iPhone, restart the phone, and then download and install it fresh. This resets all local app data which might fix corrupted files causing invalid requests.

3. Check Date & Time Settings: On iPhone, go to Settings > General > Date & Time, and make sure "Set Automatically" is enabled. Incorrect date/time can cause secure server requests to fail.

4. Try Logging in on Another Device or Browser: If possible, see if you can log into your Eskimo account on a web browser or another device. This will help determine if the issue is account-related or device/app-specific.

5. Network Check: Switch between Wi-Fi and cellular data, or try a different network. Sometimes firewall or VPN settings can block or alter app requests, causing errors.

If none of these resolve the issue, the problem might be on Eskimo's backend server or account status, which is why the prompt says to contact customer service.

Since you've seen a prompt to contact customer care, I recommend reaching out to Eskimo support directly via [email protected] or [email protected]. Provide them with details of the error and the troubleshooting you’ve tried. They can check if your account has any flags or if their servers are experiencing issues.

Let me know how these steps go or if you want me to help draft an email to their support team for you! Are you satisfied with this solution so far?