Hi! I’m Emily, here to help you with your DMSS app issue. To clarify, you’re having trouble clearing the cache on the DMSS phone app, and you’ve also forgotten the password. Is this password for your DMSS account or for a device like a DVR/NVR connected within the app? Also, which phone operating system are you using, or do you want help with the Windows app specifically?

Once I understand that, I can guide you step-by-step to clear the cache and recover or reset your password properly. Let me know!

can't clear cache from phone DMSS account

Thanks for clarifying that you can’t clear the cache from the DMSS app on your phone. Let me help you with this.

To get started, could you please tell me if you’re using an Android phone or an iPhone? The steps for clearing an app’s cache vary between these systems. Also, are you trying to clear cache from within the DMSS app itself or via your phone’s settings?

While you let me know, here’s a general approach for clearing cache on Android and iPhone:

For Android phones:
1. Open your phone’s Settings.
2. Go to Apps or Applications.
3. Find and tap on DMSS.
4. Tap Storage.
5. You should see an option to Clear Cache. Tap it.
If this option is missing or greyed out, try restarting your phone and repeating these steps.

For iPhones:
iOS doesn’t have a direct cache-clearing option for apps. The best way is to uninstall and reinstall the app:
1. Tap and hold the DMSS app icon.
2. Choose Remove App > Delete App.
3. Go to the App Store, search for DMSS, and reinstall it.

If your issue is that the app itself is not letting you clear cache from within its settings, sometimes the app cache can be stubborn, especially with many devices connected1.

Since you also mentioned forgetting your password, can you confirm which password you need help with? Is it your DMSS app login password, or is it related to a device connected to your DMSS app?

Once I have these details, I can provide precise steps, or if needed, walk you through resetting passwords securely.

Are you able to try the steps above and let me know what happens?