Hello! I understand your DMSS app server is not working at your Pallavaram, Chennai location. To help you better, could you please clarify a few things for me?

1. Are you unable to connect to the server through the DMSS app on your device (WebKit on Windows 10), or is the NVR/DVR (the actual recording device) also not working locally?
2. Is this issue happening on all devices and networks, or just on your current network at the address you shared?
3. Have you noticed any error messages in the app when trying to connect?
4. When did this problem start?
5. Have you checked your internet connection and rebooted your router or modem?

Knowing these details will help me tailor the support. Meanwhile, common causes for the DMSS app not connecting to its server include network issues, app glitches, or device authentication problems.

A few initial things you could try:

1. Restart your Windows machine and router/modem to ensure fresh network connections.
2. Make sure your DMSS app is updated to the latest version.
3. Check if the device hosting the server (NVR/DVR) is powered on and connected.
4. Verify that the time, date, and timezone settings on both the NVR/DVR and your Windows device are accurate and synchronized (time mismatch can cause connection issues).
5. Temporarily disable any VPN or firewall software on your Windows computer that might block the app from connecting.

If you have tried these or have additional info, let me know so I can provide further troubleshooting or escalate if needed. Also, I found some similar cases where connection failures occurred due to app glitches or server-side account authentication issues, which sometimes required a reinstall or contacting support for server verification1 6 10.

Would you mind walking me through what you have tried so far? That way, I won't repeat steps unnecessarily.

Internet is good condition but DMSS window showing singal issue.

Thanks for letting me know the internet connection is good, but DMSS on Windows is showing a signal issue. That helps narrow things down a bit.

A “signal issue” in DMSS usually means the app cannot establish a stable connection with your camera or NVR/DVR despite the internet working well on your computer. This could be caused by some common factors even when internet speed is fine:

1. Check Device Network Setup: Make sure the camera or NVR/DVR itself is properly connected to your network with a stable cable or Wi-Fi. Network misconfiguration or loose cables can cause signal issues even when your PC is fine.1

2. Restart the Camera/NVR: Power cycle your camera or NVR by unplugging it for about 10 seconds and plugging it back in. This simple reboot can refresh the device's connection to the network and fix signal problems.3

3. DMSS App Settings: Sometimes, enabling or disabling ‘auto play’ in the app settings can help the app better handle the video streams and signal processing.2

4. App Restart & Re-login: Close the DMSS app completely (make sure it’s not running in the background), then reopen and log in again. This can help if the app session or token is corrupted.9

5. Network Firewall or VPN: If you use any VPN or firewall on your Windows PC, try disabling them temporarily as they may block or interrupt the connection between the DMSS app and your cameras.7

6. Try a Different Network: If possible, connect your Windows device to a different network (like a mobile hotspot) to check if the issue persists. This helps isolate if your network/router is the cause.8

Please try the above steps one at a time and let me know which ones you have already done or if any step worked or if the issue persists. That way I can tailor further advice or help escalate the issue for deeper investigation.

Are you ready to go through these steps now?