Hi there! I understand that on your phone’s DMSS app, playback works fine for all cameras except one—the live view for that particular camera works, but playback doesn’t. Let me help you get this sorted out.

To start, could you tell me if you’re trying to playback recordings triggered by events (like motion detection) or just regular continuous recordings on that camera? Also, have you checked if the recordings actually exist for that camera and time frame you want to play back? Sometimes the recordings might not be there or could be corrupted for that specific camera.

Meanwhile, here are some steps you can try to troubleshoot this issue for that single camera:

1. Check Camera Recording Settings:
Log into your NVR/DVR or camera management interface and verify that recording is properly enabled for that camera. Make sure the storage space is sufficient and the scheduled or event-based recordings are correctly set up.

2. Confirm Recording Availability for Playback:
Use the playback interface to look for recorded footage on your desired dates and times. If no recordings show up or playback says “No records,” it likely means there’s no stored footage for that camera at those periods.

3. Clear DMSS App Cache or Reinstall the App:
Sometimes, the app cache can cause playback issues selectively for one camera. Clear the cache for the DMSS app via your phone’s settings or uninstall and reinstall the DMSS app to refresh it.

4. Update Firmware and App:
Ensure your camera’s firmware and DMSS app are updated to the latest versions. Firmware bugs can cause issues with playback on specific cameras.

5. Check Network and Permissions:
Since live view works but playback doesn’t, it might be a permissions or network streaming issue. Try accessing playback over a stable Wi-Fi connection rather than cellular data.

6. Try Using Another Playback Method:
If your camera supports it, try accessing playback via a web browser or PC client to verify if the issue is specific to the phone app.

If after these steps the issue persists for that one camera, it would help to know if you get any error messages during playback or if the playback just fails silently.

Let me know how the above goes, or if you want, I can walk you through these steps in more detail!

Also, similar reports have happened in DMSS app where live view works, but playback doesn’t for certain cameras. Often it’s due to no actual recordings or the app needing cache cleared or updates1 3.

Are you satisfied with the solution I provided so far?