Hi there! I understand you’re having connectivity issues with the DMSS app on your Samsung Galaxy Z Flip 7. I’d be happy to help you get this sorted out. To start, could you please tell me a bit more about the problem? For example:

- Are you unable to connect to your cameras at all, or is the app failing to load video streams?
- Is this happening on Wi-Fi, mobile data, or both?
- Have you noticed any error messages within the app?
- Have you recently updated either the app or your phone’s software?

This info will help me guide you through the best troubleshooting steps tailored for your device.

I'm not able to connect to my cameras at all. This is a new phone, but the app has been updated a week ago.

Thanks for those details! Since you mentioned you’re using a new phone and updated the DMSS app recently, a good step would be to ensure your cameras are properly linked to the app on this new device.

Here’s what I recommend trying:

1. Log out of the DMSS app on your new phone.

2. Log back in with your existing DMSS account credentials.

3. Remove any existing camera entries you have on this phone within the app.

4. Re-add your cameras by entering the device's username and password—this info is usually set up when you first install the cameras.

This process lets the new phone establish a fresh connection to your cameras and can often resolve connection issues after switching devices or updating the app.

If possible, make sure your cameras are powered on and connected to your network while doing this to avoid any connectivity problems.

Also, double-check your phone’s internet connection—try switching between Wi-Fi and mobile data to see if either affects the connection to the cameras.

Let me know if you’d like, I can guide you step-by-step through re-adding your cameras in the app!

This approach is recommended by users facing similar issues when moving to a new phone after updating DMSS recently1.

Steps to fix DMSS app camera connection problems

Thanks for asking for the detailed steps — I’m happy to walk you through some solid troubleshooting for DMSS app camera connection issues on your Samsung Galaxy Z Flip 7.

Here’s a step-by-step guide to help resolve the problem:

1. Verify Your Internet Connection
Make sure your phone has a stable internet connection. Try switching between Wi-Fi and mobile data to see if one works better.

2. Check Camera and Network Setup
- Ensure the cameras are powered on and connected to your home network.
- Restart both your cameras and your Wi-Fi router to refresh network connections. Sometimes this clears temporary glitches.

3. Update DMSS App and Camera Firmware
- Since you mentioned updating the app recently, please double-check the DMSS app is fully up to date.
- Also, if possible, ensure your cameras’ firmware is the latest version, as outdated firmware can cause connection problems.

4. Log Out and Back In on DMSS App
Sometimes the session can get corrupted after an update, so:
- Log out of your DMSS account in the app.
- Close and restart the app.
- Log back in with your usual credentials.

5. Remove and Re-add Cameras
Within the DMSS app:
- Remove the cameras that aren’t connecting from your device list.
- Add them again manually using the camera’s username, password, and device ID.

6. Check App Permissions
- On your phone, open Settings > Apps > DMSS > Permissions.
- Confirm that the app has all necessary permissions, especially network access and storage.

If you continue having trouble after these steps, a few more advanced things to try include checking whether your cameras are using static or DHCP IP addresses—the app sometimes has issues if this isn’t set up properly—and consulting your camera’s User Manual or NVR settings for network configuration adjustments.

For additional support or detailed visuals on these steps, resources such as the video guides on YouTube and community discussions on forums like Reddit and IP Cam Talk are helpful to reference1 2 5.

Would you like me to assist you through any of these steps in more detail?

Are you satisfied with the solution I provided?