Hi! I understand you’re having trouble logging into your Element Wallet app and not receiving the email to create a new password. Let’s see how we can get this sorted for you.

To help me guide you best, could you tell me if you:
- Already have an account registered with your email on the app?
- Have you tried requesting the password reset email more than once?
- Checked your spam or junk email folder for the password reset email?

Meanwhile, here are some steps to try:

1. Check Email Spam/Junk Folder
Sometimes the reset emails end up there, so please double-check just in case.

2. Try Resetting Password via Web
The Element Wallet password reset usually works through their website: go to app.element.io, click on “Set a new password,” and enter your registered email address. This will send you a reset link if your email is registered there.

3. Ensure Proper Internet Connection
Since you are on AndroidOS 16 with a WebKit browser, make sure your internet is stable and not blocking any connection to Element servers.

4. Clear Browser Cache or Try Incognito Mode
Sometimes cached data interferes; clear your browser’s cache or try to reset the password using an incognito/private browsing window.

5. Reinstall the App
If login issues continue, try uninstalling and reinstalling the Element Wallet app. Upon reinstall, log in with your email and password. You might have to re-enter your seed phrase to regain wallet access—make sure you have that backup safe.

If you have done any of these already or the issue persists after trying these steps, let me know what you tried, and we can dig deeper!

Are you able to receive emails from other services normally? It might be helpful to confirm that your email provider isn’t blocking Element’s messages. Also, could you share if any error messages appear when you try to log in?

Looking forward to your details so we can get you back in!