Hi! I understand you're having trouble seeing video on your Cox Contour TV app on your phone. To help you better, could you tell me a bit more? For example, do you see the app interface without video, or does the app crash or freeze when you try to watch? Also, is this happening on all channels or just one specific channel?

Meanwhile, let's try a few simple steps that often resolve video playback issues on mobile devices:

1. Make sure your phone is connected to a stable Wi-Fi network, preferably your home Wi-Fi.
2. Close the Cox Contour app completely (force close it) and then reopen it.
3. Log out of the app and log back in with your account credentials.
4. Check if there's an update available for the app in your app store and install it.
5. Restart your phone to clear any temporary glitches.

Once you've tried these, let me know how it goes. If the problem persists, we can continue with clearing app cache or deeper troubleshooting steps. Does that sound good?