Hi there! I understand you're having trouble accessing IP addresses using the PIA S5 app. To help you better, could you tell me a bit more? For example:

- Are you unable to access any IP addresses at all, or just specific ones?
- Is this issue happening when using the app on your Mac running OSX 10.15.7?
- Have you noticed any error messages or any other symptoms like slow connection or timeouts?
- Have you tried any troubleshooting steps already?

With a bit more info, I can guide you through the most effective fixes tailored to your situation. Looking forward to your reply!

Can’t access my PIA socks5 control

Thanks for the info! It sounds like you’re having trouble accessing your PIA SOCKS5 proxy using the PIA S5 Control app on your Mac (OS X 10.15.7). Let’s try to narrow down what’s going on and get it working for you.

Here’s a step-by-step approach to troubleshoot:

1. Check Your Network Connection:
Ensure your Mac has a working internet connection outside of the SOCKS5 proxy. Try visiting a few common websites like https://www.apple.com to confirm.

2. Verify Proxy Configuration in PIA S5 Control App:
Double-check that the SOCKS5 proxy settings in the app are correct:
- Proxy server address (usually a hostname or IP provided by PIA)
- Port number (default for SOCKS5 is often 1080 or as specified by PIA)
- Your authentication credentials (username/password if required)

3. Firewall and Security Software:
Sometimes, your Mac’s firewall or any installed security software can block connections to the proxy server. Please review your Mac firewall settings:
- Go to System Preferences > Security & Privacy > Firewall and temporarily disable it to test.
- If you use third-party security software, try disabling it momentarily or add an exception for the PIA S5 Control app.

4. Update Your App and Dependencies:
Ensure that your PIA S5 Control app is the latest version. Older versions might have compatibility issues. You can check for an update on the App Store. Similarly, sometimes dependent libraries or system updates affect connectivity.

5. Try Connecting Manually:
You can test the SOCKS5 connection outside the app to isolate if the issue is app-specific. For example, set up a SOCKS5 proxy setting in your Mac’s network preferences or in a browser like Firefox under its proxy settings, and see if you can access the internet. If that works, the problem might be with the PIA S5 Control app.

6. Review Logs or Error Messages in the App:
If the app shows any error messages or has logs you can access, those details may help identify the problem.

If these steps don’t resolve the problem, there might be a temporary server-side issue or a more advanced configuration needed. In that case, I can guide you through collecting more detailed diagnostics or you may want to reach PIA proxy support directly at [email protected] for deeper assistance1.

Let me know which step you'd like help with or if you’ve tried some already so I can customize the help further! Are you okay performing these checks?

Steps to reset PIA S5 app access settings?

Thanks for asking about resetting the access settings in the PIA S5 Control app! While there isn’t a single “reset” button explicitly mentioned for the app’s access settings, here’s a practical approach to effectively reset and refresh your access configuration on macOS (OS X 10.15.7):

1. Logout and Login Again:
- Open your PIA S5 Control app.
- If you are logged in, log out to clear the current session.
- Log back in with your correct username and password. (If you don’t remember your password, you can reset it via the PIA Proxy website’s password recovery1.)

2. Clear App Cache or Configuration Files:
- Sometimes clearing cached or saved config files helps reset settings.
- On macOS, look for configuration files related to PIA S5 Control in your user Library folder, typically under ~/Library/Application Support or ~/Library/Preferences/.
- You can quit the app, back up then delete these files to force the app to recreate fresh default configs when it restarts.

3. Re-add or Reconfigure Proxy Settings:
- Open the app, remove any saved proxy profiles or server entries.
- Add the SOCKS5 proxy details again carefully (server address, port, and credentials).

4. Reinstall the App:
- If problems persist, fully quit the app.
- Delete the PIA S5 Control app from your Applications folder.
- Download and install the latest version from the official source. This ensures you have a fresh installation with default settings.

Usually, logging out/in and reinstalling solves most issues related to app access settings. If you need step-by-step help for any of these points, I’m happy to guide you further!

Are you okay to try these methods now?