[myAir] No data from last night following the update.

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Efdubya
1 year ago In myAir
No data from last night following the update.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're experiencing an issue with your myAir data not showing after an update. Let's work together to troubleshoot this.

Could you please let me know if your device is properly connected to the internet? Sometimes, a poor connection can cause delays in data transmission. Also, have you tried any troubleshooting steps already, such as restarting your iPad or checking the app's connectivity settings?

In the meantime, here are a few initial steps to try:

1. Check Airplane Mode: Make sure that Airplane Mode is turned off on your iPad.
2. Ensure Your Device is On: Check that your CPAP machine is powered on and functioning correctly.
3. Unplug Your CPAP Machine: If it’s been continually plugged in for a while, you can unplug it for about 40 seconds and then plug it back in. This can sometimes reset the connection.
4. Wait for Sync: If there was a recent update or if this is the first time you’re using the app after the update, it might take up to 24 hours for your data to appear after making sure that your machine's serial and device numbers are correctly entered into the myAir app.

Let me know how it goes or if you’ve already tried any of these steps!

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