Hi! I understand your myAir app dashboard on your Android 10 device is not loading and instead you're seeing dialog boxes asking about mask and mask type. Let’s work through this together.

To better assist you, can you tell me:
- Have you been able to use the dashboard before on the same phone?
- Have you tried any steps already like restarting the app or phone?
- Is your app fully updated to the latest version from the Google Play Store?

Meanwhile, here’s a step-by-step approach that usually helps with this kind of issue:

1. Close and Reopen the App
Make sure to fully close the myAir app (remove it from recent apps) and then open it again.

2. Restart Your Device
Sometimes a simple restart of your phone refreshes connections and app behavior.

3. Check for myAir App Updates
Open the Google Play Store, search for myAir, and see if there’s an update available. Installing the latest version can fix bugs.

4. Clear App Cache (on Android)
Go to Settings > Apps > myAir > Storage > Clear Cache. Don’t clear data yet, just cache.

5. Confirm Your Account is Properly Set Up
Logging out and logging back in can refresh your account status. Also check that your mask information is correctly saved if prompted, as missing or incorrect mask info can prevent dashboard loading.

6. Reinstall the app
If none of the above work, uninstall the app completely and then reinstall it fresh from the Play Store. This ensures no corrupted files remain.

If after trying these, the dashboard still doesn’t load and you keep getting mask/mask type requests, it could be that the app is having trouble syncing your therapy data from the device. At that point, I’d recommend also verifying that your therapy device’s serial number and device number are linked properly in your myAir account (you can do this on the myAir website).

Please try these steps and let me know what happens. I’m here to help! Are you able to follow along with these?