Hi there! I’m Benjamin. I’m here to help you get your myAir app working smoothly again. Could you please share a bit more about the error you’re seeing? For example, are you getting a specific error message, or is the app crashing, freezing, or not opening at all? Also, is this happening on your iPhone running iOS 18.5? Any extra details will help me guide you better.

Not loading on my IPhone 16

Thanks for letting me know that the myAir app isn’t loading on your iPhone 16. Let's get this sorted out together.

To start, can you tell me if the app fails to open altogether, or does it open but not load any data? Also, have you tried any steps already, like restarting your phone or reinstalling the app?

Meanwhile, I’ll guide you through some quick checks you can try on your iPhone with iOS 18.5:

1. Close and reopen the app: Swipe up from the bottom of your screen to access the app switcher, find myAir, and swipe it away to close. Then try to launch it again.

2. Restart your iPhone: Press and hold the power button and either volume button until the slider appears, then slide to power off. Turn it back on after a few seconds.

3. Check for app updates: Open the App Store, tap your profile icon at the top right, and scroll to see if myAir has an update available. Install it if so.

4. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection, as the app needs internet to load your data.

5. Reinstall the app: Press and hold the myAir app icon, tap "Remove App," then go back to the App Store and reinstall it fresh.

It’s worth noting there have been occasional reports of app issues after recent iOS updates, sometimes causing crashes or loading troubles. If these initial steps don’t help, we might need to check if there is a broader service hiccup or dig into your account settings.

Keep me posted on how these steps go, and I’m here to assist further!

By the way, if you’d like, I can also share a quick video guide on fixing common myAir loading problems. Would that help?

This source has a helpful walkthrough.