Hi there! I understand your myAir app is showing incorrect usage data. Let me help you get that sorted out. To start, could you tell me a bit more about the problem? For example, is the app not syncing at all, showing fewer usage hours than you expect, or showing strange data like multiple mask removals? Also, have you tried any steps so far to fix this?

Knowing these details will help me guide you through the right troubleshooting steps.

It is not showing correct usage data

Thanks for the details! When the myAir app shows incorrect usage data, it could be due to syncing issues, machine data inconsistencies, or delays in data updates.

Let’s try this step-by-step approach on your Android 10 WebKit device:

1. Check Device and App Sync:
- Ensure your myAir app is connected properly to your ResMed machine via Bluetooth.
- Turn Bluetooth off and on again on your phone, then reopen the app.
- Sometimes toggling Bluetooth resets the sync.

2. Reboot Your Device and App:
- Close the myAir app completely.
- Restart your phone.
- Open the app and refresh the data.

3. Verify Serial Number and Device Added Correctly:
- Log into the myAir web app on a computer or browser.
- Confirm your CPAP machine’s serial number and device number are correctly registered in your account.
- If not, remove and re-add the device.
- Note: It can take up to 24 hours for data to update after re-adding the device.

4. Check for App Updates or Reinstall:
- Go to the Google Play Store, check if there’s an update available for the myAir app.
- If yes, update it. If no, you might delete and reinstall the app to clear potential bugs.

5. Data Delays:
- Sometimes the app has delays updating usage reports. This is normal and usually resolves within a day.

6. If Usage Hours Still Seem Off:
- Your home medical equipment provider can download therapy data directly from the device to cross-check usage.
- This will confirm if the machine itself is recording the correct data1 4.

Try these steps, and let me know how it goes. If you’re still seeing incorrect data, we can dig a bit deeper or consider involving ResMed support.

Are you satisfied with this approach so far?