[Trenara Coach] Home screen does not load

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Evi Ceulemans
1 year ago In Trenara Coach
Home screen does not load

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! I see that you're experiencing an issue where the Trenara Coach home screen isn't loading. Let's work together to get this resolved.

To start, could you please provide a bit more detail about the issue? For example:
- Are you receiving any error messages?
- Is the app crashing, or is it just a blank screen?
- Have you tried any troubleshooting steps so far, like restarting the app or your device?

Your response will help me guide you more effectively!

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Evi Ceulemans
1 year ago

It keeps loading. I have restarted the app, deleted cache and restarted my phone. I even deleted the app and redownloaded it

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Thanks for sharing those details! Since you've already tried several standard troubleshooting steps, let's explore some additional options to address the ongoing loading issue with the Trenara Coach app.

1. Check for Update: Ensure that both your Windows operating system and the Trenara Coach app are up to date. Sometimes, simply updating can resolve loading issues.

- Go to Settings > Update & Security > Windows Update to check for updates.
- Open the Microsoft Store, find Trenara Coach, and see if there's an update available.

2. Check Your Internet Connection: A slow or unstable internet connection can also cause loading issues. You might want to check your internet speed or try connecting to a different network, if possible.

3. Firewall/Antivirus Settings: Sometimes, firewall or antivirus settings on your device may be blocking the app from loading correctly.
- You can temporarily disable these to see if that resolves the issue. Make sure to enable them again once you've tested it.

4. Try a Different Browser/Device: Since you're using a WebKit-compatible device on Windows, try accessing the Trenara website with a different browser (like Google Chrome or Firefox) to see if the issue persists there.

5. Check Trenara’s Status: Sometimes, the app can experience server outages. You might want to visit their official website or social media pages to check if there are any known issues.

If none of these steps help, we might need to take a closer look at the account settings, or it could be worth reaching out to Trenara Coach's support directly at [email protected], as they can provide more detailed assistance.

Please let me know if any of these suggestions work or if you need further assistance!

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