Hi there! I understand you're no longer seeing the feature to monitor employee time cards in your ADP app. Let’s get to the bottom of this together.

To start, could you tell me if you’re using the ADP Mobile app or accessing ADP through a web browser on your Windows device? Also, are you a manager or an employee? Sometimes features vary by role and platform.

Meanwhile, here’s a general approach to try:

1. Check your access level: Only users with the proper permissions, usually managers or HR, can view employee time cards. Confirm your role in the system.

2. Refresh or update the app/browser: If using the ADP Mobile app, make sure it’s updated to the latest version from your app store. If on a browser, clear cache or try a different one.

3. Navigate correctly: In the ADP dashboard, time card monitoring is often under "Time & Attendance" or "Manage Employees." Look under the Settings menu for "Time Settings" and then "Employee Settings" where time cards can be accessed or configured2.

4. Account or system changes: Has your organization recently changed ADP products or services? For example, switching from RUN powered by ADP to Workforce Now or vice versa may change the UI and features available7.

If you have any info on what you see now in the app or browser and your user role, I can guide you further to re-enable or find that time card feature. Does this sound good so far?

I'm an administrator and I'm using ADP Mobile solutions app. I used to have the time management feature but it's no longer available.

Thanks for clarifying that you’re an administrator using the ADP Mobile Solutions app, and that the time management feature you used to have is now missing.

This situation sometimes happens because the ADP Mobile Solutions app adjusts features based on user roles—some time management options visible to managers or employees may not appear under an administrator's login, especially if the system or security settings were updated.

Here’s what I recommend to try next:

1. Verify Permissions and Role Setup:
Even as an administrator, the time management feature might be linked specifically to "manager" roles for approval and monitoring. Check in the ADP RUN or Workforce Now web portal (whichever your company uses) under Security or User Management to ensure your admin profile includes permissions for "Time & Attendance" or "Time Management" features.

2. Use the Web Portal for Time Management Tasks:
ADP often scopes complex tasks like detailed time card monitoring to its web platforms (RUN or Workforce Now) rather than the mobile app for admins. Try logging into the web portal and see if you can access the time management features there. Sometimes the mobile app for admins is limited to account overview and user management.

3. Update or Reinstall the App:
Make sure your ADP Mobile app is fully updated in the Windows environment you’re using. Sometimes a recent update changes the feature set or location of features.

4. Check for Product or Service Changes:
Has your company recently switched between ADP products or updated your ADP service package? Time management features differ by product version. For example, transitioning from RUN to Workforce Now can change what the mobile app displays for administrators1.

5. Contact ADP Support or Use Client Admin Support:
If none of the above clarifies or restores your feature, ADP’s client administrator support can provide direct assistance. They can check if there were system changes or permission adjustments affecting your account4.

To sum up, the disappearance of the time management feature from your admin mobile app is likely due to either permission settings or platform feature scope. I suggest verifying your role permissions on the web portal and attempting the task there. Let me know if you want guidance on checking these settings or the web portal navigation.

Are you comfortable trying these steps, or should I assist you with detailed instructions?