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[myAir] Response problem with the app. Not receiving data app is connected to the machine
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Charles anseaume
1 year ago In
myAir
Response problem with the app. Not receiving data app is connected to the machine
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hello! I understand your myAir app is connected to your machine but not receiving data. I’d be glad to help with that. To get started, could you please tell me:
- Which ResMed machine model you are using?
- Have you tried restarting your CPAP machine and your iPhone yet?
- Is your iPhone connected via Wi-Fi or cellular data when this happens?
- Have you checked if the myAir app is updated to its latest version in the App Store?
This info will help me guide you with the right troubleshooting steps.