Hi there! I understand that the ECNL app on your iPhone is stuck loading and won't open. Let's try to solve this together. Here’s a step-by-step guide to troubleshoot this issue:

1. Close the App Completely:
- Double-click the Home button (or swipe up from the bottom on models without a Home button) to view the app switcher.
- Find the ECNL app and swipe up to close it completely.

2. Check for App Updates:
- Go to the App Store.
- Tap on your profile picture in the top-right corner to see available updates.
- If the ECNL app is listed, tap “Update”.

3. Restart Your iPhone:
- Press and hold the power button (and volume down button on newer models) until you see “slide to power off”.
- Slide to turn off, then press the power button again to restart.

4. Check Network Connection:
- Ensure you have a stable Wi-Fi or cellular connection. Sometimes, the app may require an internet connection to load.

5. Clear App Cache (if possible):
- If you haven't already done this in the app, sometimes clearing cache helps, although it generally needs to be an app feature, which can be limited on iOS.

6. Reinstall the App:
- If none of the above steps help, try uninstalling and reinstalling the app. Press and hold the app icon until it jiggles, then tap the "x" to delete it. Reinstall it from the App Store.

If you’ve tried these steps and the issue persists, there could be a specific issue with the app or your account. In that case, consider reaching out to their customer support for further assistance. You could also check if others are experiencing similar issues on forums or ECNL support for updates.

Please let me know how it goes, or if there's something else you'd like to try!