Hi there! It sounds like some of your clients with government-issued phones are experiencing issues with receiving your calls and messages on Sideline. Let’s dig a bit deeper into this situation.

1. Device Settings: First, could you confirm if their devices might have any call-blocking features enabled, which may be preventing Sideline calls from coming through? Sometimes, phones can be set to block calls from unknown numbers, and Sideline numbers may be categorized as such.

2. App and Connection: Have your clients verified that they are connected to a reliable internet or cellular network? A weak signal can sometimes cause issues with receiving calls and messages.

3. Sideline App Troubleshooting: It may be helpful for them to reinstall the Sideline app. This can resolve various app-related issues. They can do this by deleting the app, restarting the device, and then reinstalling it from the Google Play Store.

4. Software Updates: Are the devices running the latest software? Ensuring that the operating system is up-to-date can improve functionality and resolve compatibility issues.

If these steps don’t help, please consider contacting our support team directly at [email protected] for further assistance tailored to their specific devices.

Are your clients experiencing any additional issues related to this, or are there any other details that might be relevant?