Hi there! I understand that the Harley-Davidson app keeps freezing when you try to navigate through it on your Mac. To help you better, could you tell me a bit more about when exactly the app locks up? For example, does it freeze right when you enter navigation, or while you're actively moving through the app? Also, is this a recent issue or has it been happening for a while?

In the meantime, here are some common steps to help resolve freezing issues on Harley-Davidson apps, tailored for your Macintosh device running OS X 10.15.7:

1. Update the app and system software:
Make sure you have the latest version of the Harley-Davidson app installed. Since you’re on a Mac, check the App Store for updates. Also, ensure your macOS itself is updated as much as possible (Catalina 10.15.7 is your current version, but check for any patch updates).

2. Restart your Mac:
Sometimes a simple system restart can clear background processes that might interfere with app performance.

3. Clear app cache and data:
On macOS, go to the ~/Library/Application Support or ~/Library/Caches folder, find the app-related folders (look for something like Harley-Davidson or the app’s name), and try deleting the cache files. Please make sure to back up any data if needed before deleting.

4. Check your network connection:
Navigation relies on a stable internet connection. Make sure your Mac is connected to a reliable Wi-Fi network without interruptions.

5. Reinstall the app:
Delete the Harley-Davidson app entirely from your Mac, then reinstall it fresh from the App Store. This can resolve corrupt files that might cause freezing.

6. If connected to bike infotainment system:
If you use the app along with your Harley infotainment system, ensure the system itself has the latest firmware update. Sometimes discrepancies between versions cause freezing during navigation1.

7. Advanced: If none of these work, sometimes resetting settings within the app or the infotainment system can help, but do check if you have any data saved before doing so.

Could you let me know if you’ve already tried any of these steps? That way I can help you a bit deeper based on what’s already been done. Also, if you notice any error messages or specific behavior when the app freezes, please share that with me.

Looking forward to helping you get this sorted!