Hi! I’m Henry Adams here to help with your TruMate app chat issue. Just to clarify, when you say the AI isn’t responding, is this happening right when you start a chat, or does it get stuck during the conversation? Also, have you noticed any error messages or does the chat just stay blank or loading?

Meanwhile, here are some initial steps we can try on your iPhone running iOS 18.7:

1. Restart the App: Close TruMate completely (remove it from the app switcher) and then re-open it. Sometimes a fresh start helps clear minor glitches.

2. Check Internet Connection: Ensure your iPhone has a stable internet connection (Wi-Fi or cellular) because the AI chat needs internet to respond.

3. Log Out and Back In: If the app has your account logged in, try logging out and then logging back in. This can refresh your session with the AI server.

4. Clear App Cache (if possible): Some apps let you clear temporary data in settings. If TruMate has such an option, use it to clear cache.

5. Update the App: Make sure you have the latest version of TruMate installed from the App Store, as updates often fix bugs affecting chat.

If you’ve tried these already or if the app still doesn't respond after these steps, the issue could be related to temporary server-side problems or specific app bugs.

In that case, you can also try restarting your iPhone to refresh your system resources.

Could you please let me know what you’ve tried so far and any other details? That way, I can guide you deeper if needed.

Are you connected to Wi-Fi or cellular while using the app? Let me know!