Hi there! I understand your Holland America Line Navigator app is stuck showing a past cruise. Let’s get this sorted out for you.

To start, can you tell me if you have tried any troubleshooting steps already? Also, is this issue happening all the time when you open the app, or just around a certain time before your next cruise? Knowing this will help me narrow down the cause.

In the meantime, here’s a step-by-step guide you can try on your Mac running OS X 10.15.7 to refresh the app data and possibly fix the stuck issue:

1. Close and Restart the App: Completely quit the Navigator app (Cmd + Q) and then open it again.
2. Log Out and Log Back In: Sometimes, re-authenticating your account refreshes data.
3. Clear Cache and Data: Since you're on a Mac, you can try deleting the app’s cached data by following these steps:
- Quit the app.
- Open Finder, then press Cmd + Shift + G.
- Enter ~/Library/Containers/com.hollandamerica.navigator (or similar, if that’s the app folder name) and delete the contents inside to clear cached files.
- Restart the app and log in again.
4. Update the App: Check if there’s an update in the Mac App Store; an outdated app version can cause glitches.
5. Reinstall the App: If problems persist, delete the Navigator app entirely and then reinstall it fresh from the App Store.
6. Use the Website: If the app continues to show your past cruise stuck, the Holland America website can be a reliable alternative until closer to your cruise dates.

If you still experience the issue after these steps, there might be a syncing delay or a server-side problem that needs attention. In that case, I can help you escalate this to the Holland America Navigator support team.

Let me know how these go or if you want detailed help with any step! Are you satisfied with this initial guidance?

For reference, similar issues have been resolved by reinstalling or clearing app data, especially around times just prior to cruises1 2.