Hi there! I understand you’re experiencing freezing issues with Newsmax. Let’s work together to resolve that.

Could you let me know if this happens when you’re using a specific device or browser? Also, is it freezing at a particular time or during specific content? These details will help me assist you more effectively.

using my roku and infinity stream and it keeps freezing no matter what time of day. This just started happening last Friday.

Thank you for the details! Since the freezing started last Friday and occurs at any time, it’s possible that this may be related to either the Roku device or the Xfinity streaming service. Let’s try a few steps to troubleshoot this issue:

1. Restart Your Roku: Sometimes a simple restart can fix freezing issues.
- Unplug the Roku device from the power outlet.
- Wait for about 10 seconds, then plug it back in.
- Allow it to fully reboot and see if the issue persists.

2. Check the Internet Connection: Ensure your Roku is getting a stable internet connection.
- Navigate to Settings > Network > About to verify the signal strength.
- If the signal appears weak, consider moving your router closer or using a wired connection if possible.

3. Clear Cache of the Xfinity App: Sometimes apps can get bogged down with cached data.
- Go to Settings > Apps > Xfinity Stream > Clear Cache. After that, reopen the app and check if there are any improvements.

4. Update Your Roku System: Ensure your Roku is running the latest software.
- Go to Settings > System > System Update and check for updates. If updates are available, install them.

5. Contact Xfinity Support: Since this might also be an issue with the Xfinity streaming service, you could reach out to their support if the above steps don’t resolve the freezing. Sometimes, there are temporary service disruptions or account issues that may affect performance.

If the problem continues after trying these steps, let me know, and we can look into further options, including whether there are any known server problems with Xfinity or Newsmax that might be contributing to the issue.1

Are you satisfied with the solution I provided?