[Sensibull] I have upstox sensex not shown in sensibull

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sonali sushil goel
4 months ago In Sensibull
i have upstox sensex not shown in sensibull

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Alice Johnson

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4 months ago

Hi there! I understand you're having trouble seeing the Sensex in your Sensibull app when connected via Upstox. Let me get some details to help you better:

- Are you using a free account or a paid subscription of Sensibull?
- Have you linked your Upstox account successfully to Sensibull?
- Is the issue only with Sensex or other indices as well?
- Have you tried refreshing or logging out and back in?

Often, the Sensibull-Upstox integration—which allows live data and trading—requires an active paid subscription on Sensibull and proper linkage with Upstox. Sensex options data, especially on BSE, can sometimes have restrictions or might not show if the integration isn’t fully authorized or the subscription isn’t active1 4.

Here’s how you can troubleshoot step-by-step:

1. Verify your Sensibull subscription status to ensure it’s active and supports Upstox integration.
2. In the Sensibull app or website, log out completely, and then log back in using the Upstox login option to refresh the connection.
3. Check whether Sensex data is enabled/shown for your account. Sometimes filters hide certain indices.
4. Confirm with Upstox if your account permissions allow access to Sensex option chains (some API or exchange restrictions apply).
5. If possible, try viewing Sensex data directly on Upstox to verify it’s visible there; if not, the issue might be at Upstox’s data feed.
6. Clear your browser cache (since you are on WebKit) or try using an incognito window to eliminate cached session issues.

If you’re still not seeing Sensex after these checks, it might be due to a temporary API or integration issue between Upstox and Sensibull. Please let me know how these steps go, and if needed I can guide you toward contacting our support specialist at [email protected] for a deeper investigation.

Are you able to try these and tell me what you find?

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