Hi there! I understand you're having trouble logging into Eureka Surveys because you're not receiving the magic link email. Let's work through this together.

To get started, can you tell me if you've checked your spam or junk email folder for the magic link? Sometimes those emails get filtered there. Also, have you tried waiting a couple of minutes after requesting the link—it usually arrives shortly but can sometimes be delayed?

While we wait for that, here are some steps you can try:

1. Make sure the email address you enter is exactly the one registered with Eureka Surveys.
2. Check your email settings or filters to ensure Eureka’s emails aren’t being blocked or filtered out.
3. Try requesting the magic link using a different network or device—occasionally, network issues or browser problems can interfere.
4. If you are using any ad blockers or browser extensions, try disabling them temporarily as they might block scripts needed for sending the link.

If none of those help, it’s often effective to uninstall and then reinstall the Eureka app if you are using it, as some users have found it resolves sign-in issues1.

Do any of these steps sound like something you can try now? Also, let me know if you are using the app or the website, so I can tailor the instructions better.

If the problem persists after that, the next step would be to reach out to Eureka's support team via [email protected] so they can check if there’s an account-specific or system issue.

Let me know how it goes! Are you satisfied with the solution I provided so far?

It is not an installable app. The app works just fine on my phone. My issue is that I want to use the online app built into their website on a desktop computer instead. I have tried three different web browser apps on this computer, but the link does not send to my email. Not even to my Spam folder.

Thanks for the extra details! Since you’re using the online desktop version of Eureka Surveys on Windows 10 and have tried three different browsers without receiving the magic link email, and it works fine on your phone, it points to a few potential areas we can check.

Here’s a plan to troubleshoot further:

1. Clear Browser Cache and Cookies: Even though you've tried multiple browsers, sometimes saved cookies or cache cause login/email delivery issues. Clearing cache and cookies is a known fix for access problems on websites. Each browser has a slightly different way to do this, but you can usually find it under Settings > Privacy or History > Clear Browsing Data. Be sure to clear cookies and cached images/files.2

2. Check Email Filters at Source: Even though emails don’t appear in your spam or inbox, some email providers have very strict filtering policies or block certain automated emails. You might want to add Eureka’s email domain (check your Eureka registration confirmation or support emails for the sender’s domain) to your email whitelist or safe senders list.

3. Try Incognito/Private Browsing Mode: Sometimes extensions or stored data interfere with site functions. Open an incognito/private browsing window in one of your browsers and attempt to log in to see if that allows the magic link to trigger.

4. Ensure Desktop Browsers are Updated: Running outdated browser versions can cause compatibility issues. Please make sure your browsers are up-to-date.

5. Check Your Network/Firewall: If you are on a work or institutional network, sometimes firewall or network security settings can block certain outgoing emails or website functions. Try a different network (such as a home or mobile hotspot) to see if the link comes through.

6. Verify Email Entry: Double-check that there are no typos and you’re using the exact email tied to your Eureka account.

Since the magic link works for your mobile phone, the issue is likely environmental or browser-specific on your desktop.

If these steps still don’t get the magic link to your email, the problem could be on Eureka’s email delivery system or account-specific. At that point, contacting Eureka support at [email protected] with details about the issue, your email, device, and browser info would be the best path forward to get a direct fix.

Please try these and let me know how it goes! Are you satisfied with the troubleshooting suggestions I provided so far?